SAP Concur Travel and Expense Operations Manager

IBM-posted about 1 year ago
Full-time • Mid Level
Washington, DC
Computer and Electronic Product Manufacturing
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As a Travel & Expense (T&E) solution Operations Manager at IBM Consulting, you will oversee the daily operations of the SaaS platform during Operations & Maintenance, specifically for federal agencies. This role involves directing T&E operations, ensuring alignment with industry best practices, and implementing strategies for continuous improvement. You will engage with client stakeholders to enhance processes and lead a cross-functional team to deliver impactful solutions.

  • Oversee the day-to-day operations of the T&E SaaS platform during Operations & Maintenance.
  • Direct all aspects of T&E Operations for federal agencies, including implementation and testing.
  • Align T&E processes and procedures with industry best practices.
  • Enforce the overall governance model for T&E operations.
  • Design short-term and long-term strategies for continuous improvement in operations.
  • 10 years of experience in managing large scale Travel & Expense transformation projects from end-to-end.
  • 10 years of experience working as a leader in support of a T&E operations center.
  • Experience leading medium to large sized projects involving multiple customer stakeholders.
  • Advanced experience engaging with client stakeholders to determine process improvements.
  • Excellent customer relationship management skills with effective communication.
  • Agile management experience, including project management and strategy development.
  • 10 years of experience with Travel & Expense Shared Services.
  • Strong Federal T&E transformation expertise.
  • At least 7 years of experience with project reporting/financial management.
  • Project Management Professional (PMP) Certification.
  • Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
  • Financial programs such as 401(k), cash balance pension plan, and life insurance.
  • Generous paid time off including holidays, sick time, and parental bonding leave.
  • Training and educational resources on a personalized learning platform.
  • Diverse and inclusive employee resource groups and volunteer opportunities.
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