SAP Concur- Senior Premium Assistant Coach

SAP • Bellevue, WA

125d • $74,500 - $156,800

About The Position

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Requirements

• Excellent verbal and written communication skills.
• Ability to convey complex technical information clearly.
• Become or maintain a status as a functional and technical subject matter expert in SAP Concur products.
• Strong customer service and commitment to sustaining customer loyalty.
• Keen interest in delivering solutions that meet business requirements.
• Ability to independently resolve complex issues and provide innovative solutions.
• Degree: A 2-4-year degree with an emphasis on Accounting or Information Systems is advantageous.
• At least 1 year of experience configuring SAP Concur products.
• Minimum of 1 year experience in project management, consulting, and/or software configuration.
• At least 2 years of customer service or customer-facing experience.

Nice To Haves

• Familiarity with all three core SAP Concur solutions (Travel, Expense, and Invoice).
• Experience with financial applications and a solid understanding of accounting processes.

Responsibilities

• Provide quality consultation to SAP Concur customer administrators.
• Drive self-guidance efforts among customers to elevate product knowledge.
• Assist customers in optimizing their application use.
• Establish and maintain trusted relationships with customers.
• Serve as a primary contact point and subject matter expert for SAP Concur solutions.
• Assist in configuring SAP Concur products for optimal use.
• Provide best practice recommendations tailored to each customer's needs.
• Offer solution assistance to resolve customer queries and issues.
• Ensure overall high scoring in customer satisfaction surveys.
• Act as a liaison between customers and internal teams regarding product capabilities and support tickets.
• Communicate effectively on various topics related to SAP Concur Travel, Expense, and Invoice solutions.
• Be consistently available to address and assist with customer requests.
• Coordinate conference calls involving customers and SAP Concur technical resources.
• Deliver challenging messages when necessary.
• Guide customers in navigating and contacting relevant Concur resources.
• Maintain accountability to customers and team members.
• Ensure adherence to all corporate policies and principles in daily operations.
• Strive for outstanding customer service to achieve high case survey scores.
• Contribute to SAP Concur's project methodology and document library.
• Perform configuration changes requested by customers.
• Assist in identifying usage gaps to increase product adoption levels.

Benefits

• Constant learning and skill growth.
• Great benefits including health and well-being support.
• Flexible working models.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree