SAP Center of Excellence Manager

GOJO Industries • Akron, OH

284d • Hybrid

About The Position

The SAP COE Manager is a working manager who leads a team of professionals in the operation, support, enhancement, stewardship, upgrades, and project implementations for GOJO's SAP ERP and related or interfaced systems. The COE team includes Business Process Owners, Master Data Specialists, and other professionals that help ensure our SAP systems adequately and efficiently meet GOJO's current and evolving business needs.

Requirements

• Bachelor's Degree in information systems or a related field.
• Minimum five (5) years' experience with SAP or other commercial off-the-shelf ERP System.
• Proven analytical and process skills.
• Demonstrated success in problem solving.
• Strong interpersonal skills.
• Experience successfully leading cross-functional teams including internal and third-party resources.

Responsibilities

• Monitor batch job execution, interface (IDOC, RFC, etc.) errors, Help Desk incidents related to the GOJO SAP systems.
• Respond appropriately to high-priority incidents and business requests.
• Manage work queues for incidents and standard changes.
• Ensure systems and modules within the scope of responsibility are maintained to current supported versions and patch levels.
• Lead applicable IT Demand Management processes and manage lists of priority initiatives.
• Lead internal and external resources in the requirements gathering, design, build, test, implementation processes.
• Ensure clear primary and backup responsibility assigned for each core SAP function.
• Identify and communicate job expectations: planning, monitoring, coaching, counseling, and development of team members.
• Expand SAP knowledge base and best practices through research, industry seminars, workshops and user networking.
• Will perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree