About The Position

The Business Process Manager (BPM) acts as the strategic owner and operational steward of end-to-end warehouse and shipping processes within the SAP ecosystem. The BPM will own, govern, and evolve SAP S/4HANA end‑to‑end warehouse and distribution processes across both Clinical and Commercial supply chains within a regulated BioPharma environment. The BPM ensures that business processes for warehouse and shipping are standardized, optimized, and aligned with organizational goals across internal plants and external manufacturing partners. This role is responsible for end-to-end process ownership, ensuring seamless integration of SAP S/4HANA capabilities with business operations. The BPM has responsibility for stewardship and optimization of internal and external warehouse and shipping processes using SAP's advanced tools, function as a subject matter expert to translate business needs into system requirements, lead implementations, change management and drive continuous improvement. Key responsibilities include Global Process design, continuous improvement, change management, knowledge transfer and CoE governance.

Requirements

  • End-to-End Process Ownership across internal and external warehousing, 3PLs, inventory movements and shipping domains.
  • SAP S/4HANA Expertise in IM, EWM and 3PL management and integration in S4 including master data requirements.
  • Process Design & Optimization with a focus on compliance and efficiency.
  • Technology Integration with 3PLs and warehouse monitoring, RF, barcode scanning, warehouse automation, analytics.
  • Change Leadership: Ability to lead transformation and adoption of new processes.
  • Cross-Functional Collaboration: Strong engagement with internal and external partners including both business and technical teams.
  • Strategic Governance: Align process decisions with business strategy and regulatory requirements.
  • Data-Driven Decision Making: Use analytics and KPIs to guide planning and procurement decisions.
  • Training & Capability Building: Develop training materials and coach end-users and super-users.
  • Customer-Centric Mindset: Focus on delivering value to internal and external stakeholders.
  • Agility & Resilience: Adapt to evolving business needs and regulatory landscapes.
  • Project Management: Lead cross-functional initiatives with clear milestones and deliverables.
  • Compliance & Risk Management: Ensure processes meet GxP, GMP, and audit requirements.
  • Bachelor’s degree in supply chain, business, or related field.
  • 10+ years (15+ preferred) in biotech/pharmaceutical manufacturing or closely related domains.
  • Functional expert in SAP warehouse and shipping processes, providing best‑practice guidance and innovative solutions.
  • Experience managing SAP‑enabled inbound/outbound shipping and warehouse management across internal sites and external 3PLs/CMOs.
  • Experience driving standardization and continuous improvement initiatives across warehouse functions.
  • Alignment of warehouse/shipping processes with global logistics strategy and integration with transportation and 3PL providers.
  • Excellent interpersonal skills with a track record of effective communication, persuasion, influencing as a team player and result oriented leader able to develop strong professional relationships with stakeholders.
  • Demonstrated experience in influencing other with or without authority, facilitating discussion involving diverse perspectives and delivering key milestone decisions.
  • A bias for action and a “can do” attitude with a solution mindset.

Nice To Haves

  • Desirable work experience in a similar transformational effort such as an ERP S4/HANA program or similar enterprise/local deployment in the bio-pharma context.

Responsibilities

  • Serve as the functional expert for SAP Warehouse and Shipping processes providing guidance on best practices and innovative solutions to meet manufacturing and business needs.
  • Own the end‑to‑end operating and integration model for 3PL warehouses supporting both clinical and commercial distribution.
  • Own and continuously improve SAP-enabled inbound/outbound shipping and warehouse management across internal warehouses and external 3PLs.
  • Coordinate with customer service and logistics teams to ensure SAP process supports timely and accurate deliveries
  • Support optimization via SAP tools to monitor warehouse and 3PL activities, track material flow, and ensure data accuracy.
  • Drive process standardization and continuous improvement initiatives across all warehouse functions.
  • Align warehouse and shipping processes with global logistics strategies, ensuring seamless integration with transportation management and third-party logistics providers.
  • Monitor and report on logistics KPIs, driving initiatives to improve service levels and reduce costs.
  • Lead SAP-related projects, enhancements from conception to realization.
  • Coordinate with cross-functional teams, including business analysts, functional consultants, solution architects and developers, to define requirements and develop solutions.
  • Serve as a point of contact for business users, understanding their pain points, and recommending process improvements.
  • Collaborate with various business segments and external stakeholders to facilitate effective communication and project success.
  • Conduct training sessions and provide guidance to end-users on best practices and new systems.
  • Drive change management initiatives and stakeholder alignment across functions.
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