SAP Business One Support Analyst

Avtron Power Solutions, LLC•Cleveland, OH

5h•Onsite

About The Position

The SAP Business One (SAP B1) Onsite Support Analyst is responsible for providing first- and second-level support to SAP B1 users worldwide. This role ensures smooth daily ERP operations, resolves user issues, supports business processes, and collaborates with technical teams on system enhancements and improvements.

Requirements

Degree in Computer Science, engineering or relevant field
2+ years of hands-on SAP B1 support experience.
Strong knowledge of core SAP B1 modules.
Basic SQL knowledge (MS SQL / HANA).
Crystal Reports
Boyum Usability Package
Beas Manufacturing
Experience in manufacturing environments is a plus.
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills

Nice To Haves

Knowledge of SAP B1 add-ons and integrations.
Excel Power Query and Power Pivot
Knowledge on Business Process Automations and Support

Responsibilities

Provide on-site support for SAP B1 users (Finance, Sales, Purchasing, Inventory).
Manage user accounts, authorizations, and role assignments.
Troubleshoot system issues and resolve support tickets within SLAs.
Manage user access, authorizations, and system configurations.
Develop reports (SQL / Crystal Reports preferred).
Support system upgrades, testing, and process improvements.
Maintain system documentation, user guides, and SOPs.
Coordinate with external SAP partners when necessary.
Conduct end-user training sessions including work instructions.
Provide onboarding training for new employees.
Promote best practices in SAP B1 usage.