SAP Application Support Specialist

BTI Solutions • Ridgefield Park, NJ

75d

About The Position

BTI Solutions is seeking an SAP Application Support Specialist to provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform. The ideal candidate will have a minimum of a Bachelor’s degree in Computer Science, Information Technology, or a related discipline, along with at least five years of experience in software development. The role involves investigating, analyzing, and troubleshooting reported issues, collaborating with internal IT and SAP teams, and documenting all customer interactions and resolutions. The position emphasizes strong analytical, diagnostic, and problem-solving abilities, as well as excellent communication and interpersonal skills.

Requirements

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of five (5) years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
• Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
• Understanding and experience in system development lifecycle preferred.
• Demonstrated ability to interpret and analyze complex source code and technical documentation.
• Strong analytical, diagnostic, and problem-solving abilities required.
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• High degree of professionalism, accountability, and customer service orientation required.
• Prior experience in client-facing roles preferred.

Responsibilities

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
• Document all customer interactions, issue details, and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

What This Job Offers

• Education Level: Bachelor's degree