SAP Application Observability and Automation Lead

TATA Consulting Services•Raritan, NJ

56d•$120,000 - $140,000

About The Position

We are seeking a highly skilled and proactive SAP Application Support Lead specializing in Observability and Automation to join our team in Raritan, NJ. This role requires a strong technical foundation in SAP systems, hands-on experience with observability tools and automation frameworks, and the ability to lead support operations with strategic insight and managerial excellence.

Requirements

Strong experience in SAP application support across modules (FI/CO, MM, SD, etc.).
Expertise in observability tools (e.g., Dynatrace, Splunk, SAP Focused Run, Grafana).
Hands-on experience with automation frameworks (e.g., Ansible, Python scripting, SAP Intelligent RPA).
Knowledge of SAP BTP (Business Technology Platform) and its integration capabilities.
Understanding of ITIL processes and incident/change management.
Proven ability to lead and manage global support teams.
Strong communication and stakeholder management skills.
Experience in planning, prioritizing, and delivering support services in a high-demand environment.
Ability to drive continuous improvement and innovation in support operations.

Responsibilities

Lead SAP application support initiatives with a focus on observability, monitoring, and automation across landscapes.
Design and implement observability strategies using modern tools to ensure system health, performance, and proactive issue detection.
Drive automation of routine support tasks, incident resolution, and system checks to improve efficiency and reduce manual effort.
Collaborate with cross-functional teams to ensure seamless integration and support of SAP modules.
Provide leadership and mentorship to offshore and onshore support teams.
Develop and maintain dashboards, alerts, and reporting mechanisms for SAP system performance and reliability.
Ensure compliance with SLAs and support KPIs.
Participate in root cause analysis and continuous improvement initiatives.

Benefits

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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