SAP Analyst

Bertelsmann • California, MD

66d

About The Position

We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend the necessary improvements. This will take a solid understanding of SAP, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.

Requirements

• Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered.
• 5+ years of SAP support/implementation experience required.
• 2+ years of ABAP and debugging experience required.
• WM expertise required.
• SD, MM, IM preferred.
• LES experience is a plus.
• Mobisys (mobile application), IDoc's (EDI), QM is a plus.
• ITIL certification preferred.

Responsibilities

• Write functional specifications in the SCM area, especially focused on order to cash, procurement to pay, inventory and warehousing.
• Provide ongoing SAP support and drive continuous improvements.
• Play a key role for SAP upgrades or other major projects with SAP.
• Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces.
• Resolve level 1 support issues in a timely manner and assign complex issues to more senior team members.
• Proactively identify problematic issues (data or process) and work with the necessary individuals to resolve such issues.
• Work with business users to gather more details on new SAP issues and categorize them accurately.
• Train individuals one-on-one and present to larger classrooms.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees