SUMMARY: The Site Operations Manager is responsible for ensuring daily and project work is completed safely and on time, and that SOW and quality standards are maintained within a distribution center that operates 24 hours per day, 7 days per week. They will ensure the quality of work meets company and customer standards. PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Assists with the operational financial budget, labor planning, and cost optimization. Leads a Sanitation team within a distribution center consisting of three (3) Shift Leads, and cleaning crews. Signs off on daily, monthly, weekly checklists to document all sanitation activities. Reviews and approves worked hours for the account during each billing/pay period. Ensures personnel are properly trained for their respective positions. Establish and maintain effective communication and working relationships with customers and staff. Collaborates with team to ensure coordination and successful execution of daily operations while resolving deficiencies in a timely manner. Oversees daily operations, ensuring allergen processes are followed, machine scrub and detail/deep cleaning of bays and separation of materials. Monitors and directs activities and follows up with staff continuously. Tour and inspect location with Shift/Site Supervisors to ensure guidelines are being followed. Handle all necessary progressive counseling and performance issues with team members in conjunction with HR. Report any issues, concerns or important occurrences with customer or other stakeholders to direct manager in a timely manner. Measures performance, provides feedback and develops staff; sets clear expectations. Maintains coverage for all 3 shifts by coordinating and collaborating with shift leads and confirming daily schedules. Manages and orders chemicals and supply inventory as/if necessary. Attends daily huddle meetings with management and leads in all departments for daily recap and plan. Submits weekly activity logs including allergen and glass cleanup sheets to customers’ Safety Manager. Acts as customer’s main point of contact and is available via phone 7 days a week for emergency services or situations Visits site on the weekend to oversee weekend activity as needed. Conduct inspections using Sales Force; meet clients and provide subsequent reports to customers. Assume the position of a cleaner to address facility needs, if necessary. Schedule all projects with customer, coordinate resources ensure completion. Keeps Safety top of mind and promotes a safe work environment. Implements company use of machinery and safety programs including forklift training in collaboration with HR and advises and instructs on various safety-related topics as needed. Ensures employee and Service Provider safety is a priority by committing to timely incident reporting procedures and use of proper PPE. Enforces company policies to establish a culture of health and safety according to legal guidelines. Supports the development of the company’s OHS (Occupational Health & Safety) policies and programs. Conducts risk assessment and enforces preventative safety measures as needed.
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Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
51-100 employees