Sanctuary Store Associate

Best Friends Animal Society•Kanab, UT

2d•$15 - $17•Onsite

About The Position

The Sanctuary Store Associate is an integral part of our visitor’s experience, providing product knowledge and ideas while providing excellent customer service. The perfect person for this role is bright, energetic and great with customers. This person understands the link between our culture, brand promise, and mission as it relates to the products we promote and sell at the sanctuary store and the support it brings to the overall mission of Best Friends.

Requirements

Exceptional interpersonal skills to provide outstanding customer service and engage effectively with visitors.
Basic math skills and experience handling cash transactions using a point of sale (POS) system.
Familiarity with inventory management and store operations is desirable.
Strong organizational skills and attention to detail to maintain a clean and organized store environment.
Ability to work collaboratively in a team and contribute to a positive work culture.
Proficiency in using email and phone systems for communication and order processing.
Passion for supporting the mission and values of Best Friends Animal Society.
Ability to stand for extended periods (up to 8 hours or more per shift).
Frequent bending, squatting, and reaching to clean, stock, and organize merchandise.
Comfortable using ladders to access high shelves and perform cleaning tasks.
Ability to lift and carry boxes weighing up to 25–50 lbs during packing and unpacking.
Manual dexterity for tagging merchandise and handling small items.
Mobility and stamina to assist with light animal care tasks, such as walking dogs or cleaning litter boxes.

Responsibilities

Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic.
Process merchandise purchases, exchanges, and returns and is efficient with point-of-sale operations.
Engage with customers: Answer customer questions, promote Best Friends mission, assist with customer needs, and collect information to build customer database.
Share product knowledge and answer questions to help facilitate purchases.
Count cash drawer at the beginning or end of the day to ensure accuracy and adequate change and prepare end-of-day cash deposit.
Receive and process mail & phone orders.
Answer sanctuary store phone & emails.
Maintain store appearance by keeping it stocked, cleaned, and organized.
Assist Store Team Lead with merchandise displays, and implementation of strategies to increase sales.
Assist with inventorying, bar-coding, and pricing merchandise
Ensure packaging materials, register, and credit card machine supplies are available
Other duties as assigned