In this role, you will support the functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage. You will deliver second and/or third level remote support services to clients to resolve product use and multi-product/platform problems relating to enterprise systems, networks, and application software. As the L3 support expert, you will assist L1 and L2 teams in issue resolution and escalations across all assigned client deliveries. Your responsibilities will include identifying and automating regular storage support routines based on client and infrastructure requirements, delivering daily steady state tasks such as storage administration, and monitoring, maintaining, and updating storage devices. You will perform daily checks on storage devices, analyze logs, conduct performance tuning of storage arrays and devices, and ensure required backups for all possible recovery scenarios. Additionally, you will conduct incident investigations, perform troubleshooting to resolve incidents, and define proactive service improvement plans to support the delivery of technical solutions. You will execute incident management, change management, and problem management in line with ITIL standards, review and approve infrastructure change requests, and prepare, approve, and coordinate the implementation of technical documentation. Furthermore, you will suggest, develop, and conduct user training, technical training, and orientation.