Samsung Service Parts Lead

2020 Companies•Minneapolis, MN

2d•$24•Onsite

About The Position

2020 Companies is seeking a highly organized and technically capable Samsung CARE Parts Lead to support service operations within our Samsung CARE location. If you are a detail-oriented professional who thrives in both inventory ownership and hands-on device repair, this opportunity is for you. As the Samsung CARE Parts Lead, you will play a key role in supporting daily service center operations. You will ensure parts are accurately managed, properly documented, and readily available to support efficient device repairs. You will also step in to perform repairs when needed, helping maintain service flow and deliver strong customer experience. This role is ideal for someone who values accountability, organization, and teamwork in a fast-paced retail service environment. You will serve as a trusted operational team member, helping ensure accuracy, compliance, and smooth day-to-day execution within the Samsung CARE center. If you enjoy problem-solving, supporting team workflow, and taking ownership of both inventory and repair responsibilities, join us and be part of a team committed to delivering exceptional service within Samsung CARE.

Requirements

2+ years of experience in retail operations, parts handling, or technical service environment required
Demonstrated proficiency in mobile device diagnostics and repair
Working knowledge of inventory control, parts tracking, and documentation processes
Strong problem-solving skills with the ability to assess operational issues and implement practical solutions
Customer-focused mindset with a commitment to supporting a positive and efficient service experience
High level of organization, accuracy, and attention to detail
Ability to support workflow coordination in a fast-paced service environment

Nice To Haves

Proficiency in Salesforce, inventory/ERP systems, and Microsoft Office preferred
Prior experience in a customer care or technical service environment preferred

Responsibilities

Parts Ownership & Inventory Accuracy
Manage daily receiving, tracking, reconciliation, and organization of Samsung CARE parts inventory
Ensure accurate documentation of parts usage within repair systems
Monitor inventory levels and communicate restock needs in a timely manner
Maintain clean, organized, and audit-ready parts storage
Process returns, aging inventory, and chargeback documentation in accordance with company guidelines
Support inventory audits and ensure compliance with all inventory control and financial procedures
Service Center Workflow Support
Serve as the primary parts resource for Samsung Repair Technicians
Support daily workflow to ensure technicians have timely access to required components
Reinforce adherence to repair documentation and inventory procedures
Serve as the on-site point of contact for daily operations when the manager is not present
Identify opportunities to improve efficiency and maintain service standards (This role does not include hiring, disciplinary action, scheduling authority, or formal performance management responsibilities.)
Technical Repair Support:
Perform diagnostics, troubleshooting, and mobile device repairs in alignment with Samsung repair standards
Maintain proficiency across supported Samsung devices, including smartphones, tablets, and wearables
Support peak volume periods to ensure timely repair turnaround
Ensure proper parts utilization and high-quality repair execution
Customer & Team Impact:
Support positive customer outcomes by minimizing delays caused by parts availability
Contribute to service KPIs and customer satisfaction results
Maintain a professional and collaborative presence within the Retail Location