Samsung Sales Specialist- FT

2020 Companies • Elmhurst, NY

115d • $23

About The Position

Samsung and 2020 Companies are looking for a passionate, full-time Sales Experience Lead to join the team! Step into our interactive and fun product theater, where you'll treat shoppers to an immersive experience with Samsung's exceptional products and services. As a Sales Experience Lead, you are the life force of your store and a 'player-coach' for the team. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology, all while guiding and inspiring your team to success. With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions. You will also be responsible for opening and closing the store and supporting store management with the day-to-day operations.

Requirements

• Building a strong customer relationship and delivering customer-centric solutions.
• Consistently achieving results, even under challenging circumstances.
• Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Using compelling arguments to gain the support and commitment of others.
• Highly adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.
• Proven ability to coach, mentor, and motivate a sales team to achieve performance goals.
• Availability to work evenings, weekends, and holidays in a retail environment.

Responsibilities

• Act as a player-coach, leading by example on the sales floor while providing guidance and mentorship to team members.
• Support store management with day-to-day operational tasks, including but not limited to inventory checks, operational reporting, and ensuring brand standards are met.
• Be responsible for opening and closing the store, ensuring all procedures are followed with precision and care.
• Greet every customer with a welcoming and energetic attitude, setting the pace and energy for the store.
• Use open-ended questions to discover a customer's needs and provide personalized, perfect-fit solutions with confidence.
• Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products.
• Show off your technical skills by providing basic device troubleshooting, diagnosing mobile device issues, and facilitating service tickets.
• Master the art of the upsell, confidently recommending product bundles and complementary items.
• Handle customer escalations with empathy and a can-do attitude, turning a negative experience into a positive solution.
• Crush your personal sales goals while helping the team hit its overall performance targets.

Benefits

• Competitive compensation with bi-weekly commission potential
• Weekly Pay!
• On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services