Samsung Field Care Technical Trainer
About The Position
2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Technical Trainer to join the team. Samsung is seeking an experienced and passionate Technical Training Specialist to develop and deliver high-impact training for our Authorized Service Network technicians across consumer electronics and appliance product lines. In this role, you will design engaging classroom, virtual, and on-the-job training programs; create technical training content and resources; assess and mentor technicians; and ensure alignment with industry standards and safety protocols. This position is ideal for a skilled appliance repair professional who enjoys teaching, mentoring, and shaping technical capability at scale, with the flexibility to travel extensively and work in dynamic training environments.
Requirements
- Total 5+ years’ experience in appliance repair
- Minimum of a high school diploma
- Excellent communication, interpersonal, and organizational skills
- Ability to train in front of large audiences
- Ability to create a comprehensive training plan based on course needs
- Skills in MS Office applications, including Excel and PowerPoint
- Ability to learn new things quickly
- Applicants must be authorized to work in the United States full-time without current or future visa sponsorship
Nice To Haves
- Previous background in training is preferred, but not necessary
Responsibilities
- Develop and Deliver Training: Create comprehensive training programs, including classroom instruction and practical, hands-on sessions covering a range of household appliances (e.g., refrigerators, washers, dryers, ovens, etc.)
- Deliver clear, engaging, and effective training sessions tailored to various skill levels
- A combination of classroom, virtual, and OJT training is required
- Develop Training Curriculum: Design and update training manuals, guides, and digital resources in line with current industry standards and technological advancements
- Evaluate and incorporate new techniques, tools, and safety protocols into the curriculum
- Ability to create content with PowerPoint, as well as basic Excel skills, is a must
- Assess and Mentor: Evaluate trainees’ progress through practical assessments, quizzes, and hands-on demonstrations
- Provide constructive feedback and one-on-one coaching to ensure continuous improvement and skill development
- Analyze training results, based on set KPI goals
- Maintain Industry Standards: Ensure all training sessions adhere to the industry’s best practices and safety regulations
- Stay up to date with the latest trends, tools, and technological advancements in appliance repair
- Collaboration and Communication: Work closely with technical experts, industry partners, and management to align training programs with business objectives and customer needs
- Facilitate open communication channels for trainees to ask questions and share insights
Benefits
- Competitive salary, paid weekly
- Next day pay on demand with DailyPay
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
