About the position
2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Content Planning and Production Specialist! As a Content Planning and Production Specialist, you will review and update technical support content for Samsung products. This role involves acting as a project planner for subject matter experts to facilitate content revisions based on user feedback. You will support and review content across various product categories, including mobile devices, wearables, tablets, home appliances, and consumer electronics, tailored for all mobile carriers, retailers, and emerging market products. Comment reviews from external stakeholders, such as Samsung Headquarters, carriers, retail customers, product managers, legal, and marketing, will be compiled and delivered to the Planning Product Manager(s) and Publishing Analyst for further distribution and upload. This cross-functional role provides essential support between the Planning and Production teams.
Responsibilities
- Acquire working knowledge of Samsung products, features, and product issues affecting customer experience.
- Complete reviews of content being offered to Customers and Agents.
- Collaborate and align with internal teams to understand the products in-depth.
- Collaborate with the Planning team and senior management to identify, develop, and implement action plans based on reporting issues for consumers and partners (Carrier/Retail).
- Support implementation of approved ideas as directed by the management & planning team.
- Provide any risk callouts to the Production Manager & Senior Management.
- Conduct research for content projects to understand and create content that accurately answers the topic.
- Participate, manage, and report on assigned special projects.
- Create and update support content based on Planning Audits and feedback.
- Prioritize and execute tasks in a fast-paced, changing environment.
- Adhere to standards set by other teams for the presentation of content.
- Communicate with product support teams to report any missing resources.
- Conduct in-depth keyword research using Brightedge to identify target keywords and phrases.
- Monitor and analyze content performance using Brightedge to identify areas for improvement.
- Provide actionable recommendations for optimizing on-page elements (e.g., titles, meta descriptions, headings).
- Use Brightedge to track key SEO metrics (e.g., organic traffic, rankings, backlinks) and generate regular performance reports.
- Leverage Brightedge to conduct competitive analysis and benchmark against industry peers.
- Monitor technical SEO health using Brightedge's diagnostic tools (e.g., crawl errors, site speed, mobile optimization).
- Provide insights and recommendations for new content creation based on keyword opportunities and audience intent.
- Work closely with content creators to ensure SEO integration across all digital assets.
- Present findings, insights, and recommendations to stakeholders clearly and promptly.
Requirements
- College or technical college degree, or equivalent experience - (English, communication, IT, Computer Science).
- Strong technical writing and editing skills.
- Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint, and Word.
- Powerful time management and organizational skills.
- Understanding of Android Operating Systems.
- Excellent verbal and written communication skills.
- Consumer electronics product knowledge required.
- 3+ years technical customer support experience (Preferred).
- 1-2 years of project manager experience (preferred).
- Team-oriented, but able to work independently and manage multiple tasks.
- Self-directed, self-motivated, and results-oriented.
- Ability to work in a fast-paced environment.
- Solid relationship management and project management skills.
Benefits
- Receive hourly pay of $22.95, paid weekly.
- Next day pay on demand with DailyPay.
- Health/Dental/Vision benefits.
- 401K Program with matching.
- Paid Time Off.
- Paid Holidays.
- Scholarship opportunities for employees and direct family members.
- Employee Assistance Program.
- Leadership Development Program.
