Sample Processing Representative (Contract)

SK hynix America • Seattle, WA

86d • $70,000 - $90,000

About The Position

At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today's most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape. We're looking for innovative minds to join our mission of shaping the future of technology. At SK hynix America, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We're not just adapting to technological change – we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what's possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.

Requirements

• BA/BS or equivalent education
• 1-2 years of Sales Operations or equivalent experience preferred but not required
• Strong proficiency with office software including Excel, Word, and PowerPoint and analytical capabilities specifically within Microsoft Excel
• Excellent verbal and written communication skills

Nice To Haves

• Bilingual in English and Korean are preferred
• Experience with Sales Operation process, and logistics preferred, but not required

Responsibilities

• Owns customer sample order management from entering to the system to final shipment
• Work closely with FAEs, Sales Account Managers, operations, and Logistics for order fulfillment
• Maintain communications with HQ for delivery management through the complete logistical cycle from factory to customer
• Publish regular customer order status report per customer account
• Coordinate with corporate headquarters to ensure materials are provided according to schedule
• Provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues
• Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner
• Review customer’s RMA request and provide/reject approval based on remaining warranty and eligibility in a timely manner
• Track RMA progress and shipment status and record accordingly on a spreadsheet

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees