Sample Operations Program Management, Associate Director

Vertex Inc.•Boston, MA

1d•$156,000 - $234,000•Hybrid

About The Position

As the Sample Operations Program Management, Associate Director , you will be responsible for overseeing the portfolio of projects across the Vertex Sampling and In Hospital Pilot Programs and aligning them with strategic department goals to ensure successful, efficient delivery. This role is responsible for ensuring robust and balanced cross-functional planning, implementation, monitoring, and reporting of the Sample Operations program enhancements and operational execution. This individual will define roadmaps and mitigate risks across multiple interconnected initiatives, including the management of project plans, system/operational enhancements, process documentation, and analytical insights to advance the business strategy and customer experience. This role will work to ensure the cross-functional teams operate effectively with positive team dynamics. This position reports to the Director of Sample Management and Operations within the North America Field Operations team. This role requires strong cross-functional collaboration across internal and external stakeholders including the business unit, compliance, supply chain, IT, and vendors to ensure alignment in prioritization, scope, and delivery. This role will require strong organizational skills and effective communication to support business process documentation, including strategic thinking and recommendations to inform business decisions. This is a hands-on role and will require expertise in managing complex programs and driving initiatives across multiple stakeholders to achieve business results in a highly compliant, agile environment. This position is a hybrid role located in Boston. You must live in the Boston area and be in the office 3 days/week at minimum.

Requirements

8+ years of experience as a program and/or cross functional project manager with demonstrated success managing multiple projects, preferably in a pharmaceutical commercial operations function
Project Management Professional (PMP) certification or equivalent proficiency a plus
Strong understanding of change management in the life sciences industry
Proven leadership, team management skills and vendor management
Bachelor's degree or combination of equivalent education and demonstrated experience as a Program Manager
Demonstrated experience using standard program management tools and software including integrated development plans, timelines, risk management, and budget development and monitoring
Experience with complex program management, preferably in the pharmaceutical industry, with the ability to develop project plans, coordinate tasks, manage issues, mitigate risks and deliver outcomes across multiple stakeholders (internal and external)
Ability to develop process flow diagrams, project plans, scoping/business rules documentation, SOPs/Work Instructions & Field Training documentation
Have a continuous improvement mindset, with experience in using operational data, issue/risk management, and end-user feedback to refine business processes and systems to improve efficiency and end-user satisfaction
Strong influencing and interpersonal skills including negotiation, managing meetings and group dynamics with the ability to balance concerns of line management with objectives of cross-functional team
Ability to provide strategic vision and guide the team to develop integrated plans for successfully executing the strategy
Independent and creative thinker and enabler requiring minimum oversight
Drive service providers so meet contractual deliverables and establish ongoing program improvements and efficiencies
Communication skills, including written and oral communication of executive level information and recommendations
Ability to lead teams without direct authority and align projects with strategies

Responsibilities

Drive weekly operational team meetings, including program enhancements, action plans, timelines, and perform meeting organization tasks including agendas, notes, and action items
Build and manage project plans and project task completion across a variety of stakeholders (internal and external)
Create detailed roadmaps, schedules, and milestones for project completion
Define, implement, and maintain program initiatives that align with department and organizational goals
Lead scoping, design, prioritization, and tracking of enhancements across internal and vendor systems and processes
Identify, analyze, and resolve risks and dependencies across projects
Close collaboration with IT team members to ensure coordinated evaluation of technical improvements
Build and maintain a library of all process documentation including process flow diagrams, business rules, compliance documents, training and SOPs across both In Hospital and Sample Program projects
Create and update leadership presentation materials for programs, including program reporting metrics, insights, and recommendations
Support the Sample Operations team with activities and deliverables as needed