SAM Remediation Data Engineer (VA ESOM)

Kentro

3d • Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring for a skilled and analytically driven SAM Remediation Data Engineer to support the Department of Veterans Affairs’ enterprise-wide Software Asset Management (SAM) Remediation on ServiceNow. This role sits at the intersection of data engineering and software asset intelligence, responsible for designing, building, and maintaining the analytics infrastructure that enables data-driven decision making across the SAM program. The ideal candidate combines deep ServiceNow Platform Analytics expertise with strong data modeling skills and a passion for translating complex data into actionable compliance and optimization insights. This is a critical role in advancing the VA’s SAM maturity and ensuring stakeholders have the intelligence they need to manage software assets effectively at enterprise scale.
Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• Must be a US Citizen or Green Card Holder.
• Must be able to obtain and maintain a Public Trust clearance.
• Bachelor’s degree in computer science, information systems, data science, or a related field (8 years of additional relevant experience may be substituted for education).
• 8+ years of experience in data engineering, analytics, or business intelligence, preferably in an IT asset management or enterprise platform context.
• Hands-on experience with ServiceNow, including Platform Analytics, Performance Analytics, or reporting toolsets.
• Demonstrated experience designing data models and building analytics solutions that integrate internal and external data sources.
• Strong proficiency in data query languages and tools (e.g., SQL, ServiceNow GlideRecord, or equivalent).
• Experience working with software asset management or IT asset management data, including software usage records, license entitlements, and compliance metrics.
• Strong analytical and problem-solving skills with the ability to translate ambiguous requirements into structured analytics solutions.
• Excellent verbal and written communication skills, including experience presenting data findings to leadership and cross-functional stakeholders.
• Experience working in federal or compliance-driven environments strongly preferred.

Nice To Haves

• Experience with ServiceNow Software Asset Management (SAM) Pro module, including normalized software library, reclamation rules, and compliance dashboards.
• Familiarity with predictive analytics or machine learning techniques applied to IT operations or asset management data.
• Experience integrating external data sources into ServiceNow using Import Sets, Data Sources, or Integration Hub.
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – SAM, or Performance Analytics certification, or willingness to obtain.
• IAITAM Certified Software Asset Manager (CSAM) or equivalent certification.
• Experience supporting VA or other federal agency IT modernization programs.
• Familiarity with Agile/Scrum delivery methodologies in a government contracting context.

Responsibilities

• ServiceNow Platform Analytics Design and Implementation
• Data Modeling and Integration
• Predictive Analytics and Compliance Intelligence
• Reporting, Documentation, and Stakeholder Support

Benefits

• We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
• We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level