Salon Supervisor

East Bank Club•Chicago, IL

41d•$52,000

About The Position

Responsible for the day-to-day operations of the salon to ensure a high level of guest service standards and assists the Director in day-to-day operations. Responsible for ensuring that all member and client services meet expectations and supports the Director in resolving customer challenges. Excellent communication & organization is essential for success in this role. Additionally, the Salon Supervisor is responsible to uphold all duties of the Salon Receptionist. Pay Rate: $52,000 annual salary. Full-time Schedule (with flexibility required): Tuesday-Friday: 7:45am-4:00pm Saturday: 8:45am-4:00pm Oversee the salon’s daily operations to ensure a seamless, elevated guest experience at every touchpoint. Supervise and mentor all salon staff, including Receptionists and Technicians, ensuring adherence to Forbes service standards, dress code, communication protocols, and operational policies. Ensure all salon areas including desk, storage, backbar, stations are impeccably organized, clean, and aligned with Forbes standards. Administrative support duties to include but not be limited to: reception desk schedule preparation, payroll, communication posting, retail and backbar order processing and receiving, daily revenue reports, oversight of salon passes. Oversight and management of client billing for accuracy and client resolution when necessary. Coordinate with Member Services department, management and director to quickly resolve all members and guests service concerns. Ensures all storage areas are clean and organized. Coordinates and oversees salon standards by conducting daily walk-throughs, and initiate maintenance/repairs as needed. Supervise all Salon Receptionists & Technicians to ensure Forbes standards are delivered: dress code, phone scripts, policies and procedures are in compliance. Assists Director with planning & development of creative strategies as well as complete oversight of the salon to ensure a smooth and efficient operation. Assists in coordinating education training for Service Providers. Knowledge of all salon services and offerings and trends in beauty industry. Other tasks as assigned by Director. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibility that may be required of the employee. Critical for Success Passion for the beauty industry with meticulous organization and attention to detail. Team player with strong interpersonal goals to work effectively with diverse personalities. Flexible and available to work varied shifts, including evenings, weekends, and holidays. Direct and clear communication to co-workers & management.

Requirements

Standing, sitting, smiling and communicating for sustained periods of time.
Frequent lifting up to 25 pounds.
Movement with fingers, hands, wrists and arms.
Ability to grasp reach, stoop and kneel.
Proven analytical and decision-making skills, able to handle critical situations utilizing good judgement.
Planning & time management to effectively execute multiple tasks, meet deadlines and accomplish goals with a sense of urgency.
Working knowledge of computers and standard software, including Microsoft Word, Excel and Outlook.
Passion for the beauty industry with meticulous organization and attention to detail.
Team player with strong interpersonal goals to work effectively with diverse personalities.
Flexible and available to work varied shifts, including evenings, weekends, and holidays.
Direct and clear communication to co-workers & management.

Responsibilities

Oversee the salon’s daily operations to ensure a seamless, elevated guest experience at every touchpoint.
Supervise and mentor all salon staff, including Receptionists and Technicians, ensuring adherence to Forbes service standards, dress code, communication protocols, and operational policies.
Ensure all salon areas including desk, storage, backbar, stations are impeccably organized, clean, and aligned with Forbes standards.
Administrative support duties to include but not be limited to: reception desk schedule preparation, payroll, communication posting, retail and backbar order processing and receiving, daily revenue reports, oversight of salon passes.
Oversight and management of client billing for accuracy and client resolution when necessary.
Coordinate with Member Services department, management and director to quickly resolve all members and guests service concerns.
Ensures all storage areas are clean and organized.
Coordinates and oversees salon standards by conducting daily walk-throughs, and initiate maintenance/repairs as needed.
Supervise all Salon Receptionists & Technicians to ensure Forbes standards are delivered: dress code, phone scripts, policies and procedures are in compliance.
Assists Director with planning & development of creative strategies as well as complete oversight of the salon to ensure a smooth and efficient operation.
Assists in coordinating education training for Service Providers.
Knowledge of all salon services and offerings and trends in beauty industry.
Other tasks as assigned by Director.
Uphold all duties of the Salon Receptionist

Benefits

Time Off & Retirement
Paid Time Off
401(k) with company match up to 3%
Value Sharing (Profit sharing)
Holiday Bonus
Paid Parental Leave
Health & Wellness:
Comprehensive health, vision, and dental insurance
HSA and FSA enrollment options
Short- & Long-Term Disability options
Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
Long-Term Care options: Coverage up to 50% of annual income
Accident and Critical Illness Insurance
EAP (Employee Assistance Program)
Pet Insurance through MetLife
Employee Perks:
Free workout privileges
Employee discounts in the Pro Shop, Spa & Salon services and in the Market
Parking and transit benefits (pre-tax deduction)
Access to Tickets at Work discounts
Tuition reimbursement