Salon Manager

JCPenney • Pearland, TX

242d • $17 - $24

About The Position

At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a salon manager, you will coach and motivate your team to bring the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader, you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!

Requirements

• If required per state law, exempt managers must maintain a current cosmetology license.

Responsibilities

• Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience.
• Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution.
• Motivates and engages the team to provide exceptional service through consistent communication, coaching, and recognition.
• Proactively recruits qualified stylists to join the team through the use of Social Media, targeted Recruiting Websites, Referrals, and engaging Stylists at local Salons and Cosmetology Schools.
• Provides coaching and feedback that is frequent, balanced, meaningful, and improves effectiveness.
• Creates opportunities for learning that drive associate success throughout their career.
• Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally.
• Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional, and fun.
• Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity - referral - rebooking - return rate and client acquisition standards.
• Delivers Salary Cost objectives to achieve profit plan.
• Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon.
• Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery.
• Handles or directs salon team to address product related issues that have the biggest impact on the client.
• Manages backbar expenses to plan.
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance.
• Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues.

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers