SALON MANAGER

About the position

This position is responsible for the efficient operating of the beauty salon according to the procedures and developing an environment where there is a commitment and focus on providing the best service and quality. The Salon manager is responsible for the daily supervision of the Salon staff.

Responsibilities

• Demonstrates and reinforces excellent customer service to promote a positive customer orientation in the Salon and ensure efficient, quality service.
• Recruit, select, trains/develops and evaluates salon staff to assure that staff levels meet salon needs.
• Promotes and maintains high standards of technical quality in the salon.
• Enforces Fisher Island Club policies and procedures; keeps informed of employment laws and maintains personal files for each employee.
• Maintains excellent communication within the salon; builds positive, fun working relationship with staff and promotes teamwork.
• Manages and monitors all areas of salon operations to ensure salon runs smoothly.
• Follows and reinforces proper appearance and apparel standards.
• Monitors inventory levels to ensure adequate supplies are available to meet salon needs.
• Manages opening and closing of salon.
• Schedule effectively to manage payroll cost and ensure staff productivity.
• Keep up-to-date current and new products in the Salon.
• Follows and reinforces proper sales techniques for sale of retail products.
• Maintain equipment and reinforces salon cleanliness and appearance to ensure a positive customer perception of the salon.
• Manages and monitors all computers reports and functions to ensure accurate customer records are maintained and required reports are available when needed.
• The ability to review all suggestions and comments from residents, members and guests and make necessary adjustments.
• Exercise discretion and independent judgment in the completion of job duties related to matters of significance.
• Perform additional duties as assigned.

Requirements

• Continual visibility to members and staff.
• Attentiveness to member services and satisfaction.
• Strong leadership and strategic planning experience.
• Superior communication skills, exuding energy and creativity.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as basic computer knowledge to include Word/Excel/Outlook.
• Knowledge of spa/salon operations and trends.
• Knowledge of salon trends to include hair/nail products/services.
• POS experience.
• Work is performed in a Salon environment and requires a 6-day working week, evening, weekend and holiday hours.
• Extended periods of standing, walking is required.
• Valid Florida driver's license to operate golf cart.