Salon Manager|Cosmetologist

Drybar Shops•Ann Arbor, MI

26d

About The Position

Overview Full-Time | Leadership Role | On the Floor + Leading the Business Do you love hair and love results? Do you get excited by coaching, driving performance, and building a high-performing team — not just working your shift? Drybar Charleston is hiring a Shop Manager / Lead Stylist who is equally passionate about guest experience, team leadership, and business performance. This is a hands-on leadership role for someone who wants to lead a shop like it’s their own, deliver ah-MAY-zing blowouts, and build a team that wins. What You’ll Love About This Role You’ll still do hair (this is not a desk job) You’ll run the shop day-to-day with real authority and ownership You’ll coach, inspire, and elevate a team You’ll lead KPI results and see the score change because of your leadership You’ll grow inside a multi-unit, expanding franchise group The Mission As Shop Manager, you are responsible for: Running smooth daily operations, and Driving the business forward through strong leadership, coaching, and KPI execution. You will lead the shop to achieve monthly goals in: Client count Revenue Add-on % Membership growth Retail sales Labor efficiency / productivity

Requirements

Active cosmetology license (required)
2+ years salon leadership experience preferred (assistant manager, lead stylist, educator, etc.)
Strong communication + coaching skills
Comfortable with goals/KPIs and not intimidated by numbers
A leader who is consistent and emotionally steady
Passionate about service excellence + driving results

Responsibilities

Build a culture of accountability, hospitality, teamwork, and pride
Coach stylists and FOH team through consistent feedback and follow-up
Lead shop huddles, daily coaching moments, and weekly leadership rhythms
Set expectations clearly and handle performance issues professionally
Lead by example — positive, calm, solution-oriented
Own the shop’s KPIs (client count, revenue, add-ons, memberships, retail, labor)
Build weekly execution plans to hit goals (not “talk about it,” but execute)
Track performance daily and take corrective action fast
Create a coaching plan for underperforming KPI areas
Perform Drybar services with excellence
Support peak flow by taking clients during busy shifts
Coach behind the chair: speed, quality, add-ons, rebooking scripts
Ensure consistent service execution and Drybar standards
Schedule to demand and protect payroll
Manage supply ordering, shop standards, cleaning + presentation
Maintain brand standards, guest satisfaction, and safety/compliance
Handle guest recovery when needed with warmth + confidence