Salon Guest Services Shift Leader

Douglas J Institutes and Salons•Ann Arbor, MI

35m

About The Position

As a Guest Services Shift Leader, you'll be a key member of our Salon’s leadership team, reporting directly to the Ann Arbor Regional Director. You will lead our Guest Services team and ensure the smooth operation of Guest Service operations. Your role is pivotal in upholding our commitment to providing exceptional guest care.

Requirements

Strong leadership skills, leading by example.
Ability to coach and support the Guest Service team in the Director & Salon Coach's absence.
Previous retail and/or customer service experience is a must.
Supervisory experience is a significant advantage.
Exceptional organizational and multitasking abilities.
Polished and professional appearance that aligns with the Douglas J and the Salon Industry.
High School diploma or equivalent; some college or post-secondary education is a bonus.
Self-motivated with outstanding communication skills.
Attention to detail and a charismatic attitude.
Reliable transportation for bank deposits.
Flexibility to work a full-time schedule, including evenings and Saturdays.

Nice To Haves

Supervisory experience
some college or post-secondary education

Responsibilities

Assist in training the Guest Services team, working closely with the Regional Director & Salon Coach.
Oversee front desk operations, retail, and guest care.
Prepare and organize the Guest Service schedule to ensure efficiency.
Act as a liaison for technicians when the Director or Salon Coach are unavailable.
Lead by example, setting high standards for the guest service team.
Collaborate with Salon Leadership in managing retail and supply orders and timecard adjustments.
Provide outstanding customer care from the moment they walk in.
Facilitate the guest experience through warm greetings, efficient check-ins, and seamless check-outs.
Recommend and schedule next-visit appointments.
Play a crucial role in salon opening and closing procedures.
Manage cash handling, bank deposits, and customer returns.
Maintain the aesthetic appeal of our retail area.
Stay updated on the product lines and assist guests in selecting the right products for their needs.
Participate in product knowledge training to offer expert recommendations.