Salesforce Training Production Analyst

General Dynamics Information Technology

2d • Remote

About The Position

We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Salesforce Training Production Analyst joining our Federal Services System Support and Oversight (FSSSO) team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role. At GDIT, people are our differentiator. As a Salesforce Training Production Analyst, you will be trusted to lead the production of education, training, and outreach (ETO) deliverables, ensuring high-quality development, revisions, tracking, and approvals of all deliverables. In this role, you will conduct content and deliverable discovery sessions with the client, create training plans, develop document deliverables, and ensure content completion. You will create communication and announcement materials, such as email templates, response templates, and screen language for Salesforce development work, collaborating with the client and Scrum Team members which will include Salesforce Developers, and ensure Section 508 compliance. In this role, a typical day will include: Building, maintaining, and strengthening client relationships through client engagement and being a trusted advisor. Identifying and documenting communication needs for new or existing IT development work in support of multiple stakeholders. Lead process and project deliverables for an Agile development scrum team, providing schedule updates related to deliverable development. Collaborating with the IT team and other program team members to develop communications, including email language and response templates, training, user guides, knowledge base articles, operating procedures, etc., ensuring compliance with client and internal standards, such as Section 508. Utilizing instructional design best practices for content development to develop and present training materials and other deliverables. Facilitating the document drafting and development of client facing deliverables, including incorporating client/stakeholder feedback and performing the document peer review process, with the ability to provide and receive positive and constructive feedback. Participating in stakeholder meetings and presenting education, training, and outreach (ETO) deliverables and solutions to clients and other stakeholders at various levels. Collaborating with other ETO and/or Training team members for content development and best practices.

Requirements

• Bachelor’s degree and five (5)+ years of experience developing high quality internal and external documents and training materials.
• Knowledge of Salesforce is required.
• Experience working with the Department of Health and Human Services (HHS).
• Experience working on the No Surprises Act (NSA).
• Proficient with Section 508 Compliance for documents.
• Experience leading the team through the document development process, including the document peer review process, and the drafting and development of client facing deliverables, with the ability to provide and receive positive and constructive feedback and track process completion.
• Must be able to build, maintain, and strengthen strong relationships with the client and multiple or stakeholders.
• Skills required include: conflict resolution abilities, empathy, strategic problem solving, and active listening skills.
• Experience translating and documenting system functionality in client/stakeholder deliverables.
• Advanced proficiency with the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Consistent quality performance rated valued or higher.
• Candidate must be able to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Nice To Haves

• Excellent written, oral, and presentation communication skills.
• Sound analytic, problem solving, and qualitative skills.
• Experience with the Affordable Care Act (ACA)
• Experience working with the Centers for Medicare & Medicaid Services (CMS)
• Ability to work independently and collaboratively.
• Ability to manage time, set priorities, and work under time constraints.
• Excellent organizational skills and ability to multitask.
• Proven team player; strong relationship building skills both internally and externally.

Responsibilities

• Building, maintaining, and strengthening client relationships through client engagement and being a trusted advisor.
• Identifying and documenting communication needs for new or existing IT development work in support of multiple stakeholders.
• Lead process and project deliverables for an Agile development scrum team, providing schedule updates related to deliverable development.
• Collaborating with the IT team and other program team members to develop communications, including email language and response templates, training, user guides, knowledge base articles, operating procedures, etc., ensuring compliance with client and internal standards, such as Section 508.
• Utilizing instructional design best practices for content development to develop and present training materials and other deliverables.
• Facilitating the document drafting and development of client facing deliverables, including incorporating client/stakeholder feedback and performing the document peer review process, with the ability to provide and receive positive and constructive feedback.
• Participating in stakeholder meetings and presenting education, training, and outreach (ETO) deliverables and solutions to clients and other stakeholders at various levels.
• Collaborating with other ETO and/or Training team members for content development and best practices.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level