Salesforce Telco Engagement Manager
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About The Position
Capgemini is seeking an expert Engagement Manager with extensive experience in telecommunications and Salesforce to lead a transformative sales process and design discovery effort. This role is pivotal in laying the groundwork for a B2B sales transformation for a nationwide organization. The engagement will involve comprehensive discovery sessions, including interviews, process mapping, persona development, and journey mapping across multiple teams or pods. The ideal candidate will have a strong background in Salesforce evaluation, design, configuration, and implementation, particularly with Salesforce Sales Cloud, Service Cloud, and Communications Cloud. This position requires full-lifecycle experience in implementing systems that align with the Functional Blocks within OSS & BSS Telecommunications management systems. The Engagement Manager will be responsible for optimizing sales processes, analyzing stakeholder and user experiences, and designing transformation strategies that encompass processes, organizational structures, and tools, including those adjacent to Salesforce. The role demands clear communication with clients and the ability to manage multiple work streams and projects effectively. Candidates should possess a technical understanding of telecommunications delivery and have at least 10 years of relevant experience in the telco sector. This position is not only about managing projects but also about driving significant change and improvement in sales processes and customer engagement strategies.
