Salesforce Techno-Functional Consultant (Manufacturing Cloud)

Cognizant Technology Solutions • Overland Park, KS

107d • Hybrid

About The Position

As a Salesforce Techno-Functional Consultant, you will make an impact by experience in Salesforce Manufacturing Cloud, Revenue Cloud, Sales/Service Cloud and Salesforce Configuration/Customization. You will be a valued member of the Salesforce team and work collaboratively with stakeholders and client teams. In this role, you will manage the asset service lifecycle, including asset tracking, service operations, and warranty management. You will utilize Manufacturing Cloud features like the Asset Service Console and Warranty Lifecycle Management, and integrate Manufacturing Cloud with other relevant systems and processes (like SAP/ERP). We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in a client office Overland Park, KS. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Requirements

• Experience in Salesforce Manufacturing Cloud, Revenue Cloud, Sales/Service Cloud and Salesforce Configuration/Customization.
• Bachelor's degree in a technical field or equivalent experience.
• Proven experience with Salesforce administration and configuration.
• Certified Manufacturing Cloud Consultant.
• Sales and Service Cloud Certification, and other Certifications are a PLUS.
• Strong understanding of Salesforce data model, security, and sharing settings.
• Experience with Salesforce customization tools (workflows, process builders, etc.).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with data management and data quality best practices.
• Knowledge of programming languages like Apex and Visualforce is beneficial.

Nice To Haves

• Experience with Scrum Master activities, backlog grooming, story refinement, sprint planning, requirement understanding, functional and technical document preparation, solutioning, contribution to development and testing, support SIT and UAT defect fixes, hypercare support, retrospection at the end of every sprint.

Responsibilities

• Manage the asset service lifecycle, including asset tracking, service operations, and warranty management.
• Utilize Manufacturing Cloud features like the Asset Service Console and Warranty Lifecycle Management.
• Integrate Manufacturing Cloud with other relevant systems and processes (like SAP/ERP).
• Act as the primary point of contact for Salesforce users experiencing technical or functional issues related to Manufacturing Cloud, Sales/Service Cloud.
• Diagnose and resolve problems related to workflows, data, user access, and other platform functionalities.
• Triage and escalate complex issues to Tier 2 support or development teams.
• Document and track issues through resolution.
• Manage users, profiles, roles, and permissions within Salesforce.
• Customize the platform through configuration changes, including workflows, process builders, and reports.
• Create and maintain custom objects, fields, layouts, and other Salesforce components.
• Develop and implement solutions to address specific business needs within Manufacturing Cloud.
• Ensure the system is configured to meet data security and compliance requirements.
• Collaborate with cross-functional teams to find out root cause of the issues related to Integrations.

Benefits

• Hybrid work flexibility.
• Wellbeing programs to support a healthy work-life balance.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree