Salesforce Technical Lead (Remote)

Gallagher•Rolling Meadows, IL

2d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview We are seeking an experienced and skilled Salesforce Technical Lead to join our growing team. This role will understand the Gallagher’s Salesforce ecosystem and business processes and is pivotal in designing, developing, and implementing robust Salesforce solutions, with a specialized focus on Salesforce Service Cloud with SCV and Sales Cloud. You will act as a Salesforce platform expert and will bridge the gap between business requirements and technical solutions, providing architectural guidance, hands-on development expertise, and leadership to a team of Salesforce developers and administratorss. Experience with Genesys is required in order to be considered. The ideal candidate will possess deep expertise in contact center technologies, CTI integrations, and a proven track record of delivering scalable, high-performance Salesforce solutions. This position can be fully remote/work from home/virtual and you can sit anywhere in the US.

Requirements

7+ years of progressive experience in the Salesforce ecosystem, with a significant portion in a technical lead or senior developer role in an enterprise-level environment (1500+ users)
5+ years of working knowledge and proficiency in Apex, SOQL, SOSL.
3+ years of hands-on experience with Salesforce Service Cloud Voice (SCV), including successful implementation and optimization of SCV in a production environment.
2+ years of development experience with Lightning Web components (LWC), Aura Components, Visualforce
Deep understanding and hands-on experience with Salesforce Service Cloud Voice architecture, including telephony integration (Genesys) and CTI connectors.
System integration (REST API), including unit test code, and code validation against unit tests.
Solid understanding of web technologies, such as HTTP, JavaScript, HTML, CSS.
3+ years of experience in SDLC process, agile methodology, including Deployment/Packaging effectively using Metadata API, Change sets and Ant, change control and version management.
SOQL and Salesforce Data Loader
Proven strong experience with Sales Cloud and Service Cloud Administration and development building components in the effort to support core business processes.
Demonstrated functional understanding of CRM
Advanced understanding of the Salesforce.com data model and how and when to create custom objects, junction objects, and other model items
Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
Excellent organizational skills, strong attention to detail, good analytical and problem-solving skills
Demonstrated ability to prioritize and manage multiple tasks simultaneously
Ability to work at a fast pace and cope with conflicting deadlines
Proven ability to deliver excellent customer service
Dependable, hardworking, professional, self-starter, able to work well with cross functional teams

Nice To Haves

Platform Developer PDI and PDII Certified
Salesforce Service Cloud / Field Service Lightning Consultant Certified
Experience with Genesys Cloud integration with Salesforce. Experience with Salesforce Industries (Vlocity) specifically related to OmniStudio.
Experience with CI/CD tools and DevOps practices (Azure DevOps).

Responsibilities

Lead Solution Architecture: Lead end-to-end design and implementation of Salesforce Sales and Service Cloud solutions, transforming complex business requirements into scalable architecture diagrams and technical design documents.
Genesys & SCV Integration: Own the integration and optimization of Service Cloud Voice (SCV) and Genesys Cloud, designing intelligent IVR flows, call routing, and unified agent desktop experiences while serving as the final escalation point for CTI and "screen pop" performance.
Technical Development & Standards: Drive the development of high-performance Apex (classes, triggers, batch) and Lightning Web Components (LWC), while enforcing strict coding standards and performing rigorous technical code reviews.
Participate in technical design reviews and ensure the solution is implemented as per the design, best practices, standards.
Define data models, data migration strategies for Salesforce objects, ensuring data integrity and quality.
Integrations: Define enterprise-level data models, integration design and migration strategies to ensure seamless data flow and integrity between Salesforce objects and the Enterprise Data Warehouse systems, leveraging APIs.
Evaluate and recommend products and middleware solutions to enhance the platform, ensuring all technical debt is managed through debugging and iterative issue resolution.
Communication & Delivery: Partner with Salesforce Admins and cross-functional data teams in an Agile environment to balance declarative vs. programmatic solutions and ensure high-availability system performance.
Communicate with other team members and internal users regarding project status, technical issues, and creative solutions.
Perform debugging and issue resolution with new and existing code.
Participate in agile ceremonies (sprint planning, stand-ups, retrospectives) and contribute to continuous improvement initiatives.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program