Salesforce Technical Architect, Digital Servicing Platform

Corebridge Financial • Houston, TX

71d • $145,000 - $180,000

About The Position

We are seeking a Salesforce Technical Architect who will lead the definition, design, implementation and rollout of the enterprise Digital Servicing Platform, that will serve all channels including end-customers, agents and advisors, contact center, and web, mobile, API, chat etc. This platform will be built on Salesforce and will leverage Financial Services Cloud, Experience Cloud, Data Cloud and Agentforce, among other products and services, and will leverage AI extensively to build an industry leading servicing platform, to provide best-in-class customer experience for our employees, agents and customers.

Requirements

• 10+ years of IT experience with at least 5 years in Salesforce enterprise architecture or senior technical leadership roles.
• Proven experience in Salesforce Financial Services Cloud and Experience Cloud in enterprise implementation setting.
• Solid understanding of Salesforce data modeling, security, sharing, and large-scale integration (MuleSoft, Data Cloud, APIs, middleware).
• Hands-on experience with enterprise-scale Salesforce implementations in insurance or financial services.
• Salesforce Technical Architect (CTA), Application Architect, or System Architect certifications strongly preferred.
• Salesforce Data Cloud and Agentforce experience is a plus.
• Experience working in agile delivery environments, with a strong ability to solve complex problems and a proactive, analytical mindset.
• Strong leadership and collaborative skills, with the ability to work effectively with cross-functional teams and external vendors.
• Exceptional written and verbal communication skills with ability to present to a variety of audiences.
• Bachelor’s degree in computer science, engineering or related field.

Responsibilities

• Define the end-to-end Salesforce architecture across FSC, Experience Cloud, and related technologies.
• Ensure alignment of solutions with enterprise security, integration, and data governance standards.
• Architect and guide implementation of complex insurance/financial workflows, policy servicing, claims management, and customer engagement portals.
• Partner with business stakeholders to translate requirements into scalable technical designs.
• Serve as a trusted advisor to C-level executives and IT leadership on Salesforce roadmap and best practices.
• Mentor Salesforce developers, admins, and functional consultants to uplift the team’s technical depth.
• Oversee the full lifecycle of Salesforce implementations, ensuring quality, performance, and adoption.
• Drive innovation by leveraging Data Cloud for unified customer insights and exploring Agentforce for intelligent service automation.
• Provide thought leadership on Salesforce releases and ecosystem trends.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms).
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees