Salesforce Systems Engineer - Midvale, UT

Zions Bancorporation•Midvale, UT

4h•Hybrid

About The Position

Zions Bancorporation is building a bank of the future and changing what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who have diverse experiences, perspectives, and expertise to meet the ever-changing demands of our technology-infused customers’ lives. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, mitigate risk, and, most importantly, lead to the superior experience and success of our clients. Zions Bancorporation is seeking a Salesforce Systems Engineer to serve as the primary technical owner of the Salesforce platform while supporting additional enterprise applications. This role focuses on Salesforce platform engineering, enterprise application operations, enterprise monitoring, and ITSM service management in a regulated financial services environment. Salesforce Platform Serve as the primary technical engineer for the Salesforce platform, including configuration, integrations, environments, release management, and operational health Develop and configure Salesforce capabilities aligned with business needs and regulatory requirements Manage Salesforce environments, including deployments, upgrades, and release readiness Enterprise Application Support Provide Tier 2 and Tier 3 operational support for other enterprise applications Support application lifecycle activities including onboarding, configuration, upgrades, patching, and decommissioning Assist with integrations, APIs, identity management, and data flows across enterprise platforms ITSM and Release Management Execute ITSM processes including Incident, Change, Problem, and Release Management Participate in release planning, deployment coordination, and production change execution Production Operations Monitor application and platform performance to meet availability and reliability objectives Maintain operational documentation, runbooks, and support procedures Provide technical guidance and operational support for enterprise applications Contribute to platform standards, documentation, and operational best practices Collaborate cross-functionally with business, product, security, and compliance teams

Requirements

6+ years supporting cloud-based enterprise applications or infrastructure services
4+ years of hands-on experience with the Salesforce platform in a systems, engineering, or application support role
Strong understanding of ITIL-based ITSM processes (Change, Incident, Problem, Release Management)
Experience with enterprise monitoring tools and platform performance monitoring
Scripting proficiency in Python and/or JavaScript
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)

Nice To Haves

Experience with Salesforce Clouds (Sales, Service, Experience, Financial Services)
Salesforce certifications (Administrator, Platform Developer, Advanced Administrator, or equivalent)
Ability to build, configure, and support Azure cloud infrastructure
Terraform scripting skills
Experience with DevOps practices including CI/CD and GitHub
Relevant certifications (Salesforce, ITSM, Azure, or other cloud-related)
Industry certifications such as MCSE, CCNA, CISSP, or Public Cloud Certified Solutions Architect
A combination of education and experience may meet requirements.

Responsibilities

Serve as the primary technical engineer for the Salesforce platform, including configuration, integrations, environments, release management, and operational health
Develop and configure Salesforce capabilities aligned with business needs and regulatory requirements
Manage Salesforce environments, including deployments, upgrades, and release readiness
Provide Tier 2 and Tier 3 operational support for other enterprise applications
Support application lifecycle activities including onboarding, configuration, upgrades, patching, and decommissioning
Assist with integrations, APIs, identity management, and data flows across enterprise platforms
Execute ITSM processes including Incident, Change, Problem, and Release Management
Participate in release planning, deployment coordination, and production change execution
Monitor application and platform performance to meet availability and reliability objectives
Maintain operational documentation, runbooks, and support procedures
Provide technical guidance and operational support for enterprise applications
Contribute to platform standards, documentation, and operational best practices
Collaborate cross-functionally with business, product, security, and compliance teams

Benefits

Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products

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