Salesforce Support Associate

Rula•Los Angeles, CA

1d•Remote

About The Position

We are hiring a Salesforce Support Associate to support the day-to-day health of Salesforce and its integrated tools. In this role, you will help triage incoming issues, investigate data or access-related problems, and assist with resolving straightforward fixes while escalating more complex or recurring issues with clear context. You will help monitor third-party tools such as Zendesk and identify syncing or performance issues as they arise. You will also support user onboarding and access management, working closely with IT to help ensure new team members are set up for success. This role partners with Project Managers, Salesforce Admins, and Developers to support QA efforts, share observations on recurring issues, and contribute to overall system stability. We are looking for someone who enjoys problem solving, communicates clearly, and values reliable systems in a telehealth environment where operational consistency matters.

Requirements

Excellent problem solving skills
Ability to quickly pick up new skills and technologies
Ability to effectively communicate with technical and non-technical users
1+ Years of Salesforce end-user experience

Nice To Haves

Salesforce administrator experience
Experience using a ticketing system like Jira or Zendesk
Salesforce end-user experience strongly preferred
Salesforce Administrator certification

Responsibilities

triage incoming issues
investigate data or access-related problems
assist with resolving straightforward fixes while escalating more complex or recurring issues with clear context
monitor third-party tools such as Zendesk and identify syncing or performance issues as they arise
support user onboarding and access management
working closely with IT to help ensure new team members are set up for success
partners with Project Managers, Salesforce Admins, and Developers to support QA efforts, share observations on recurring issues, and contribute to overall system stability

Benefits

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all