Salesforce Solution Architect (Service)

Rockwell Automation • Milwaukee, WI

261d • $170,800 - $256,200 • Hybrid

About The Position

The Salesforce Solution Architect, reporting to the Director - IT, plays an integral role in building a holistic view and roadmap of our technology strategy and processes. The architect partners with business and technology groups to ensure alignment of technology solutions with the company's strategic objectives. This is a hybrid role is based in Milwaukee, WI or Lisle, IL.

Requirements

• Bachelor's degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• 12+ years of relevant experience.
• Experience implementing Salesforce.
• Experience with Service Cloud and the complimentary modules.
• Experience with large enterprise and global Case Management implementation.
• Experience with GenAI/Einstein.
• Experience building strategic technology plans and roadmaps.
• Demonstrated experience with business process and performance modeling, benchmarking and financial analysis.
• Knowledge of architectural design frameworks, integration frameworks and patterns.
• Experience with business complexity and project interdependencies.

Responsibilities

• Provides cross-product/cross-technology expertise to capability teams, provides input on and evaluates solution design and is consulted during release planning.
• Develop policies and guidelines to ensure that a consistent technology framework is applied across the company, maintains awareness and visibility of organizational best practices.
• Partner with IT and business leaders to act as an advisor to strategic planning efforts in consideration of organizational priority and vision.
• Help business leaders clarify their objectives and expectations for advancing digital experience investment(s).
• Engage with the business and teams during brainstorming and design, guide technology selection, develop architectural artifacts in partnership with lead engineer and dev team(s) and ensure compliance with security, identity and access management, Enterprise Architecture, etc.
• Introduce and accelerate new technologies and methodologies to support digital transformation.
• Bring a customer experience lens to IT strategy.
• Partner with business and technology subject-matter experts to elicit and translate our requirements into technological solutions.
• Assess the current IT environment and develop a future state IT architecture in partnership with Enterprise Architecture.
• Support the design and modeling of tactical architectures to develop projects.
• Support the design and management of reference architectures.
• Partner with other solution architects to provide secure, scalable and architectural solutions.
• Promote the use of a shared infrastructure and application roadmap to reduce costs and improve information flows.

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree