SalesForce Service Cloud Business Analyst
About The Position
Current is a leading provider of advanced LED lighting and intelligent controls solutions, helping customers create safer, more efficient, and inspiring environments across commercial, industrial, and institutional spaces. Formed through the combination of GE Current and Hubbell’s Commercial & Industrial Lighting business, the company offers one of the industry’s most expansive portfolios of sustainable lighting brands and technologies backed by a strong heritage of innovation. At Current, teams are “Always On” for customers—designing, manufacturing, and supporting lighting solutions that enhance quality of light, improve productivity, and reduce energy use in real‑world applications. Responsibilities Responsible for in-depth business process flows and requirements with an expectation that requirements are detailed enough to allow a developer to begin work. Help align the ongoing Salesforce.com roadmap to support Current’s strategic initiatives. Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap Serve as the subject matter expert on Salesforce.com initiatives in relation to the daily user experience. Provide mentoring and guidance to other team members as they fulfill real-time feature requests. Collaborate with IT Teams to troubleshooting issues and prioritize helpdesk tickets if needed Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing improvement initiatives Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Ensure that the business and technical ROI on large scale projects is defined and included in the project status reports Work with the technical teams on release planning for production and also on the coordination and planning, and refresh of lower environments Develop test plans and lead testing cycles (both QA and UAT) Analyze and implement Salesforce release features in accordance with the yearly cycle Maintain annual reviews of overall systems, health, security, and technical debt
Requirements
- Minimum 5 years of Salesforce experience, to include the following certifications: Admin, Advanced Admin, Platform App builder, Service Cloud Consultant
- CPQ experience is required, so please be able to explain your involvement with planning, setting up and maintaining a CPQ based system.
- Salesforce CPQ is not an explicit requirement, but prior or current experience is
- Strong data analytical skills
- Strong business acumen, technical aptitude and attention to detail
- Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
- Ability to clearly & concisely communicate with users in different roles and with varying skill sets
- Positive attitude, growth mindset, and ability to take initiative with minimal supervision
Nice To Haves
- Experience in the following areas is a plus: Salesforce Ecosystem: Service Cloud, Sales Cloud, Experience Cloud, B2B Commerce
- Salesforce Certifications: UX Designer, Experience Cloud, Sharing and Visibility Designer, Mulesoft integration experience- Business Analyst or Solutions Architect experience
- Workflow & Automation Platforms: Zapier, Formstack, Jotform
- Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign
- Salesforce Utilities: Salesforce Workbench, DataLoader, SF DevOps, Agentforce Vibes, Developer Console (for debugging)
- Ideal candidates may also:
- Enjoy analytical troubleshooting and data-driven problem solving
- Work with strong attention to detail and data accuracy
- Proactively recommend system improvements
- Communicate and collaborate effectively across teams, both in-office and remote
- Understand Salesforce database structures, capabilities, and limitations
- Have experience implementing Salesforce end-to-end
- Thrive in a fast-paced, evolving environment with high autonomy
Responsibilities
- Responsible for in-depth business process flows and requirements with an expectation that requirements are detailed enough to allow a developer to begin work.
- Help align the ongoing Salesforce.com roadmap to support Current’s strategic initiatives.
- Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
- Serve as the subject matter expert on Salesforce.com initiatives in relation to the daily user experience.
- Provide mentoring and guidance to other team members as they fulfill real-time feature requests.
- Collaborate with IT Teams to troubleshooting issues and prioritize helpdesk tickets if needed
- Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing improvement initiatives
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Ensure that the business and technical ROI on large scale projects is defined and included in the project status reports
- Work with the technical teams on release planning for production and also on the coordination and planning, and refresh of lower environments
- Develop test plans and lead testing cycles (both QA and UAT)
- Analyze and implement Salesforce release features in accordance with the yearly cycle
- Maintain annual reviews of overall systems, health, security, and technical debt
Benefits
- The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more.
- Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
- Paid Company Holidays
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
- 401(k) retirement program with a fully vested immediate company match
- Flexible Spending Account options for pre-tax employee allocations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
