Salesforce Senior Business Analyst

Construction Resources • Atlanta, GA

88d

About The Position

We are seeking a highly skilled Salesforce Business Analyst / Admin to join our team. The ideal candidate will have extensive experience in Salesforce implementations, Agile methodologies, and business analysis. This role requires a deep understanding of Salesforce capabilities and functional flow, and the ability to translate business objectives into technology solutions.

Requirements

• Over 10 years of experience in Business Analysis, Requirement Gathering, and User Story elaboration in Agile and waterfall models.
• At least 8 years of experience as a business analyst role and gathering requirements for custom applications on Salesforce Lightning Cloud Platform.
• Extensive experience as business analyst and solution architect in Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ, and third-party app implementation and integration.
• Proficiency in Salesforce APIs, Apex Programming, Flows, LWC, SOQL, and data migrations.
• Proven track record of leading large-scale digital transformation initiatives, managing multi-vendor environments, and delivering high-impact CRM solutions on time and within budget.
• Excellent communication skills, with the ability to facilitate workshops, gather and analyze business requirements, and translate them into clear, actionable terms.
• Hands on experience in updating Meta data and data import/export.
• Good experience in Sales Cloud, SOQL.
• Excel VLOOKUP skills.
• Experience in data quality management in a Salesforce environment.
• Demonstrated experience in requirement gathering and user story development.
• Experience in requirement gathering and illustration using tools like Figma.

Responsibilities

• Understand business needs and implement solutions that address using Salesforce.
• Facilitate requirements gathering, documenting detailed functional, technical, reporting, and data requirements.
• Create and maintain documentation of key project artifacts, processes, system functionality/tools, and user stories using Agile Scrum methodologies.
• Work closely with various stakeholders to deliver impactful solutions.
• Act as a key bridge between business stakeholders and technical teams, clearly communicating needs, aligning expectations, and guiding development teams on delivery priorities.
• Orchestrate the integration of Salesforce with various external systems such as ERPs, CRMs, marketing automation platforms, and third-party applications.
• Develop and deliver training programs to ensure proper usage and adoption of Salesforce solutions.
• Provide ongoing support and guidance to users.
• Create reports and dashboards for teams and individuals to drive visibility and usage of Salesforce.
• Manage Custom configurations and setup to support custom application built using LWC framework.

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees