Salesforce Quality Assurance Engineer

American Red Cross

2d • Remote

About The Position

The American Red Cross is seeking a motivated and detail-oriented Salesforce QA Engineer with expertise in both manual and automation testing to join our Salesforce Quality Assurance team. The team is responsible for delivering stable, tested code/configuration to production during release windows every sprint for the Training Services Salesforce instance. The Training Services Salesforce environment is a combination of multiple clouds (Sales, Service, Experience, etc.) and integrations that come together to serve the larger American Red Cross organization through the delivery of First Aid, CPR and AED training and products. The ideal candidate will have hands on experience with an Automation testing tool for Salesforce applications, ensuring that our critical systems run smoothly across multiple sandboxes. This role will contribute to testing efforts for various projects, including integration, regression, and performance testing, and will play a key part in ensuring that our Salesforce based applications meet high quality standards. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States with a preference to work East Coast hours. This position also needs to be available to support monthly releases that occur around 8pm-10pm EST.

Requirements

• Education: 4-year college degree or equivalent combination of education and experience Business, Computer Science, Information Technology, Engineering, or related field
• Experience: 5+ years of experience in Salesforce manual and automation testing is required experience for this position. 7+ years overall experience required.
• 2+ year of hands-on experience with Salesforce automation tools (preferably using Accelq) is required to be successful in this position.
• Solid understanding of Salesforce architecture (Salesforce Clouds, APIs, integrations, etc.). API, APEX & Lightening testing experience required.
• Experience in testing in multiple Salesforce sandboxes (development, QA, UAT, production).
• Familiarity with Salesforce metadata, data migration, and release management.
• Knowledge of test management tools such as JIRA or TestRail.
• Strong analytical and problem solving skills with a keen attention to detail.
• Experience with version control systems like Git is a plus.
• Ability to work in a fast paced environment and manage multiple priorities.
• Excellent communication skills and the ability to collaborate effectively with cross functional teams.

Nice To Haves

• Salesforce certifications (Administrator, Platform Developer, etc.).
• Experience with CI/CD tools and processes for Salesforce deployments.
• Familiarity with Agile methodologies and participation in Scrum teams.

Responsibilities

• Perform manual and automated testing of Salesforce applications across various sandboxes (development, QA, staging, and production).
• Design, write, and execute test plans, test cases, and test scripts for functional, integration, and regression testing.
• Collaborate with developers, business analysts, and project managers to identify and prioritize test scenarios.
• Conduct end to end testing for Salesforce customizations and configurations, including Visualforce pages, Lightning components, and integrations.
• Report and track bugs/defects, ensuring timely resolution and retesting as necessary.
• Implement and maintain automated testing frameworks in (preferably- Accelq), ensuring efficient test execution and reporting.
• Participate in sandbox management, including coordinating testing efforts across different environments.
• Contribute to continuous improvements in test processes and methodologies to improve quality and efficiency.
• Prepare and present test reports, metrics, and dashboards to stakeholders.
• Ensure testing activities comply with Red Cross quality and security standards.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees