Salesforce QA Analyst

Walt Disney-posted 3 months ago

$78,900 - $105,700/Yr

Full-time

San Francisco, CA

5,001-10,000 employees

Motion Picture and Sound Recording Industries

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The DTC - Viewer Experience (VX) team is seeking a Salesforce & Integrations QA. In this role, you will support VX's Salesforce platform by developing and executing automated and manual test plans. The ideal candidate has a deep understanding of Salesforce's features, capabilities, and best practices, as well as a passion for maintaining quality solutions. In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. The right person for this role has experience performing comprehensive testing on Salesforce applications to ensure functionality, performance, and security. If you are passionate about technology and transforming service experiences, this is a great role for you!

Translate acceptance criteria into functional test cases to ensure all requirements are met and develop comprehensive and relevant test cases that cover various scenarios, including positive, negative, and regression cases
Perform test execution and defect reporting utilizing testing tools. Monitor and track traceability of business requirements/stories to tests executed.
Analyze, track, report, test and help resolve production problems
Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications
Replicate production issues in a lower environment to help troubleshoot and assist with root cause analysis and triage of key / critical defects for quick turn-around
Prototype emerging technologies and maintain quality solutions to create best-in-class service experiences for viewers and advocates

Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.
Must have 4+ years of relevant experience in Salesforce Testing and Automation
Must have knowledge and relevant experience in Service Cloud and Experience Cloud
Documenting and communicating defects with developers and analysts
Must have experience in automated testing frameworks and scripting
Experience in Agile (Scrum and/or Kanban), test automation
Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
Excellent problem-solving and analytical skills
Flexibility to work night and weekends, as needed

5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer
2+ years of relevant experience in automating test cases on the Salesforce platform
APIs and integration testing with external systems
Knowledge of at least one automation tool (e.g., Selenium, Gearset, Copado)
Additional Salesforce certifications - Salesforce Administrator, Platform App Builder
Prior experience with supporting NICE CXOne Platform
Streaming media industry or other subscription-based service experience
Experience with global and remote teams

The hiring range for this position in different regions is $78,900.00 to $105,700.00 per year.
A bonus and/or long-term incentive units may be provided as part of the compensation package.
Full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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