Salesforce Product Owner

Liveops, Inc.

14d

About The Position

Liveops is looking for a Salesforce Product Owner to lead the evolution of our Salesforce platform—owning the strategy, roadmap, and delivery across Service Cloud and our Salesforce Digital Experience (Experience Cloud) site. This is not a backlog-only role. You’ll operate as a true product owner—connecting business goals to platform capabilities, making smart tradeoffs, and ensuring what we build drives measurable impact for both our customers and internal teams. You’ll sit at the intersection of customer experience, operations, and technology, partnering closely with stakeholders and engineering to deliver scalable, high-impact solutions.

Requirements

3–5+ years of experience as a Product Owner, Product Manager, or similar role
Hands-on experience working with Salesforce, particularly Service Cloud
Experience supporting or delivering Salesforce Digital Experience / Experience Cloud solutions
Strong experience in Agile environments with backlog ownership
You think in terms of problems, outcomes, and tradeoffs—not just features
You’re comfortable navigating ambiguity and bringing structure to complex needs
You prioritize effectively and focus on delivering high-impact work
Strong stakeholder management skills across business and technical teams
Ability to translate between business needs and technical execution
Clear, concise communicator who can drive alignment and decisions

Nice To Haves

Salesforce certifications (e.g., Administrator, Service Cloud Consultant)
Experience with Salesforce integrations and ecosystem tools
Background in customer support, contact centers, or digital self-service experiences

Responsibilities

The product vision and roadmap for Salesforce capabilities supporting customer and agent experiences
A prioritized backlog aligned to business value, user needs, and technical feasibility
End-to-end delivery—from problem definition through release and iteration
Continuous improvement of workflows, automation, and digital experiences within Salesforce
Define and evolve the Salesforce roadmap based on business priorities and user insights
Identify opportunities to simplify processes, improve automation, and enhance user experience
Balance short-term needs with long-term platform scalability
Work closely with stakeholders to understand goals, pain points, and opportunities
Translate ambiguous needs into clear, actionable product requirements
Influence prioritization through data, tradeoffs, and clear communication
Own and manage the product backlog with well-defined user stories and acceptance criteria
Partner with engineering to scope, plan, and deliver high-quality solutions
Actively participate in Agile ceremonies and drive clarity throughout delivery
Maximize the value of Service Cloud to improve support operations and agent experience
Enhance and scale our Salesforce Digital Experience (Experience Cloud) site
Improve workflows, reporting, integrations, and automation across the platform
Define and track success metrics tied to business outcomes
Use data and user feedback to iterate and improve continuously
Drive adoption and ensure solutions deliver real value