Salesforce Product Owner

BMO

22h•Remote

About The Position

Defines and implements the portfolio / product strategy for data analytics and AI that support business objectives. Partners with designers, data engineers, data scientists and agile development teams to define and deliver products with a focus on user experience. Innovates to enhance and/or develop new products in order to improve the customer experience. Manages risks associated with products to ensure compliance and risk management. Acts as a trusted advisor to assigned business/group. Influences and negotiates to achieve business objectives. Recommends and implements solutions based on analysis of issues and implications for the business. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Helps determine business priorities and best sequence for execution of business/group strategy. Conducts independent analysis and assessment to resolve strategic issues. Provides recommendations on product lifecycle. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Monitors and tracks performance, and addresses any issues. Designs and produces regular and ad-hoc reports, and dashboards. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. Provides input into the planning and implementation of operational programs. Leads/participates in the design, implementation and management of core business/group processes. Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences. Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. Run analyses and reports to support risk management and policy development. Completes internal and regulatory reporting. Develops and maintain directives and policies for products. Partners with designers, data engineers, data scientists and agile development teams to define and deliver products to support business objectives with a focus on user experience. Defines the scope of development for new products and on-going feature enhancements. Manages portfolio of new and existing products, owns product roadmaps, offerings, new feature prioritization and manages backlog items. Develops and presents business case justification for new products and feature enhancements. Analyzes information and metrics for product customer satisfaction, identifies areas of improvement and incorporates feedback. Maintains understanding of partner and vendor roadmaps, and understands how to leverage technologies to ensure business value. Understands and keeps up-to-date with emerging technologies, trends and innovative solutions being implemented across the industry. Continuously improves processes to identify issues and deliver optimal customer experience. Works with partners to develop materials and training for salesforce, and manages change as needed. Builds effective relationships with internal and external stakeholders, including vendors. Ensures alignment between stakeholders. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Defines and implements the portfolio / product strategy for data analytics and AI that support business objectives.
Partners with designers, data engineers, data scientists and agile development teams to define and deliver products with a focus on user experience.
Innovates to enhance and/or develop new products in order to improve the customer experience.
Manages risks associated with products to ensure compliance and risk management.
Acts as a trusted advisor to assigned business/group.
Influences and negotiates to achieve business objectives.
Recommends and implements solutions based on analysis of issues and implications for the business.
Assists in the development of strategic plans.
Identifies emerging issues and trends to inform decision-making.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Provides recommendations on product lifecycle.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Designs and produces regular and ad-hoc reports, and dashboards.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Provides input into the planning and implementation of operational programs.
Leads/participates in the design, implementation and management of core business/group processes.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Run analyses and reports to support risk management and policy development.
Completes internal and regulatory reporting.
Develops and maintain directives and policies for products.
Partners with designers, data engineers, data scientists and agile development teams to define and deliver products to support business objectives with a focus on user experience.
Defines the scope of development for new products and on-going feature enhancements.
Manages portfolio of new and existing products, owns product roadmaps, offerings, new feature prioritization and manages backlog items.
Develops and presents business case justification for new products and feature enhancements.
Analyzes information and metrics for product customer satisfaction, identifies areas of improvement and incorporates feedback.
Maintains understanding of partner and vendor roadmaps, and understands how to leverage technologies to ensure business value.
Understands and keeps up-to-date with emerging technologies, trends and innovative solutions being implemented across the industry.
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with partners to develop materials and training for salesforce, and manages change as needed.
Builds effective relationships with internal and external stakeholders, including vendors.
Ensures alignment between stakeholders.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.