Salesforce Process Analyst, WW BPR

Apple • Cupertino, CA

76d

About The Position

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-Engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a WW Salesforce Process Analyst, you will deliver key initiatives that support a broad, cohesive sales solution strategy.

Requirements

• Experience with promotions, back margin, pricing, and incentives programs is highly preferred.
• Experience supporting Channel enablement technologies at Point of Sale (POS) is a plus.
• Experience with learning management, fixtures, and merchandising is a plus.
• Solid understanding of Agile / Scrum delivery models.
• Proven analytical skills with the ability to investigate data, business, or systems problems.
• Expert organizational skills and attention to detail.

Nice To Haves

• Passion for continuous improvement with the curiosity to uncover gaps.
• Resilience to manage ambiguity and drive to optimize processes and create solutions.
• Forward-thinking approach and tenacity to anticipate risks prior to escalation.
• Master's Degree is a plus.

Responsibilities

• Understand the strategy and the changing needs of the business via workshop facilitation and roadmap development for future state.
• Focus on recommending process innovation and efficiencies through process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas.
• Be the inspiring leader in developing solutions as well as leading the project execution.
• Propose solutions beyond what has been requested by our business partners.
• Engage with colleagues across the team to identify system integration points and dependencies.
• Partner with leadership teams to craft business cases and budget for changes/projects.
• Negotiate with cross-functional teams and business partners to remove barriers and get results.
• Engage with leadership, business partners, and engineering teams to develop a project timeline, key achievements, and a communication plan.
• Lead projects that could be process improvements, assessments, or software development initiatives through the end to end life cycle.
• Lead technology projects through the full Software Development Life Cycle.
• Prepare the business for the change with a change management plan.
• Influence decisions and change management through collaboration, leadership and a customer-focused approach.
• Ensure that we achieve the benefits we set out to deliver at the start of the project.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees