Salesforce Process Analyst, WW BPR

Apple • Cupertino, CA

99d

About The Position

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-Engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a WW Salesforce Process Analyst, you will deliver key initiatives that support a broad, cohesive sales solution strategy.

Requirements

• Typically requires a minimum of 12+ years of related experience.
• Background in a business analyst, project/program management, and/or similar role focused on leading complex, cross-functional business transformation projects.
• Significant experience with Consumer and/or Retail sales processes (e.g., account plans, forecasting, deal registration, pipeline management, partner incentives, sales compensation, etc.).
• Deep expertise in Salesforce platform functionality and best practices, including strong understanding of Salesforce App Exchange ecosystem and native Salesforce capabilities.
• Experience in implementation, including customization, and/or integrations with external systems.
• Ability to effectively plan, organize, and lead simultaneous projects with competing priorities, strategies, and timescales.
• Outstanding communication skills with the ability to simplify complex ideas and tailor to technical and non-technical audiences.
• Experience creating polished executive presentations and 'storytelling through data' to motivate and inspire others.
• Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience with promotions, back margin, pricing, and incentives programs is highly preferred.
• Experience supporting Channel enablement technologies at Point of Sale (POS) is a plus.
• Experience with learning management, fixtures, and merchandising is a plus.
• Solid understanding of Agile / Scrum delivery models.
• Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions.
• Proven analytical skills with the ability to investigate data, business, or systems problems to expose root causes and identify solution options.
• Forward-thinking approach and tenacity to anticipate risks prior to escalation and proactively drive towards a solution.
• Expert organizational skills and attention to detail.
• Master's Degree is a plus.

Responsibilities

• Understand the strategy and the changing needs of the business via workshop facilitation and roadmap development for future state.
• Focus on recommending process innovation and efficiencies through process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas.
• Be the inspiring leader in developing solutions as well as leading the project execution.
• Propose solutions beyond what has been requested by our business partners.
• Engage with colleagues across the team to identify system integration points and dependencies.
• Partner with leadership teams to craft business cases and budget for changes/projects.
• Negotiate with cross-functional teams and business partners to remove barriers and get results.
• Engage with leadership, business partners, and engineering teams to develop a project timeline, key achievements, and a communication plan.
• Lead projects that could be process improvements, assessments, or software development initiatives through the end to end life cycle of those projects.
• Prepare the business for the change with a change management plan.
• Influence decisions and change management through collaboration, leadership and a customer-focused approach.
• Ensure that we achieve the benefits we set out to deliver at the start of the project.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees