Salesforce Prac Lead IT- PCC
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About The Position
Working under general supervision of the Sr Dir Process Optimization and Transformation, relying on experience and judgement to plan and accomplish goals, the Salesforce Practice Lead for IT plays a key role in developing and executing our strategy to establish and expand our Salesforce practice. The responsibilities include strategy development, stakeholder engagement, solution delivery, team management, and platform evangelism to ensure successful implementation and adoption of Salesforce across the enterprise. The Practice Lead provides guidance in developing and implementing functional requirements for Salesforce applications and integration to core Connection enterprise systems. Advocates for improvements in processes in support of the Sales and Sales support teams. Contributes to IT and customer focused improvements in the Salesforce platform and relevant Connection business systems. With support from Salesforce administrators and developers, the Practice Lead is responsible for the design and build of Salesforce applications and integration to other applications and platforms including architecture, languages, best practices and methodologies. The Lead works with other IT Applications Development teams, PMO, and Client Services teams in fulfilling requirements for Salesforce, as it relates to other Connection enterprise business systems and platforms. Works closely with Salesforce administrators and developers as well as with other departments at Connection such as Sales, Sales Support, Operations, Finance, and Marketing. The Lead may also work with external consulting resources based on project scope and priorities set by the business and IT. The Salesforce Practice Lead supports other team members by ensuring continued understanding of Salesforce technologies, platforms and integrations using best practice methods and tools.
