Salesforce Platform Manager

International Fellowship of Christians & Jews, Inc • Chicago, IL

76d • Hybrid

About The Position

The Fellowship is an organization of bridge builders whose vision is that Jews and Christians will reverse their 2,000-year history of discord and replace it with a relationship marked by dialogue, understanding, respect and cooperation. Together we are able to help more than a million Jews in need each year. Our success is built on a culture that celebrates the differences in who we are, what we have experienced, and how we think.

(Chicago/Hybrid) The Salesforce Platform Manager is responsible for overseeing the organization’s Salesforce ecosystem, including Sales Cloud (Non-Profit Success Pack) and Salesforce Marketing cloud. Ensuring optimal system performance, enhancements, user adoption, and alignment with business goals. This role bridges business needs with technical solutions, managing the platform’s configuration and integrations. The Salesforce Platform Manager will report directly to the Senior Director of Information Services. This position is based in our Chicago headquarters.

Requirements

• Bachelor’s degree in Bachelor's in Information Technology or a related field.
• Salesforce Certified Administrator and Salesforce Advanced Administrator.
• Three to seven years of Salesforce experience (administration, platform management, or similar).
• NPSP experience preferred.
• Strong understanding of Salesforce data structure, automation tools (Flows), reporting, and security.
• Experience managing projects and coordinating with stakeholders.
• Experience using Salesforce Object Query Language (SOQL).
• Salesforce Administration skills.
• Strong written and oral communication skills.
• Analytical and Problem-solving skills.
• Ability to communicate effectively with technical staff, non-technical staff, and all levels of management.
• Self-motivated with the ability to work independently, with minimal direction.
• Ability to learn new software and applications independently.
• Superior organizational and time management to meet deadlines.
• Attentive to detail while able to see the "big picture.”
• Ability to translate business requirements into technical solutions.
• Familiarity with integration tools/APIs (MuleSoft, and Talend, etc.).
• A passion for the mission of the organization

Nice To Haves

• Preferred experience with Salesforce NPSP and Marketing Cloud.
• Background in managing outsourced teams or consulting partners.
• Project management experience is preferred.

Responsibilities

• Oversee configuration of objects, fields, flows, validation rules, page layouts, automations and integrations with third-party systems. Troubleshoot issues and provide resolutions.
• Lead or support Salesforce-related projects, including enhancements, migrations, and integrations. Gather business requirements and translate them into scalable Salesforce solutions.
• Monitor system performance, deploy Salesforce updates and ensure data integrity and compliance.
• Maintain documentation for system architecture and processes. Ensure that development adheres to best practices and complies with security and data standards.
• Work with internal teams or external partners to ensure high-quality configuration and code.
• Identify, develop and maintain Standard Operating Procedure documents to keep department and institutional knowledge current.

Benefits

• ability to make an impact in a global nonprofit with collaborative team members, professional growth opportunities and mission focused work.
• great benefits
• newly designed offices
• located on Wacker Drive, across from the Chicago Riverwalk

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level