Salesforce Order Management System (OMS) - Business Analyst

Capgemini • Chicago, IL

9d

About The Position

As a Business Analyst, you will be serving as a SME to sales and delivery teams on Sales Cloud, Marketing Cloud, and Service Cloud Platform. The ideal candidate will be comfortable discussing and demonstrating all aspects of the platform, including but not limited to business processes, hosting infrastructure, security, integration with IT audiences up to CIO/CTO level and engage LOB heads and business users.

Requirements

• 1-3 Years’ Experience
• Salesforce Administrator certification
• Relevant Salesforce Cloud certification(s) – Sales or Service Cloud
• Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools.
• Extensive knowledge of the Salesforce Lightning OMS configuration, customization, and extension including fulfillment, shipping, payment capture, invoicing, and service by using integrated and customizable business processes and workflows
• Extensive knowledge of the Salesforce Lightning OMS data model and OOTB capabilities, including product types, pricing, accounts & contacts, order templates, cart & checkout, order history, and common integration points.

Nice To Haves

• Strongly prefer participation in multiple front-to-back Salesforce B2C, B2B, or OMS implementations

Responsibilities

• Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce
• Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint
• Design a solution to meet the defined requirements within Salesforce. Review that design with Product Owner(s) for confirmation
• Configure the defined requirements within Salesforce
• Working with the Product Owner(s) and testing team, test the solution within Salesforce
• Support training activities executed by the business and Product Owner(s)
• Deploy updated solutions to the environments (Dev, Test, and Production)
• Perform data maintenance activities using Salesforce.com Data Loader
• Manage Salesforce user roles and permissions
• Monitor the Production Solution for errors and performance
• Triage and resolve production support tickets for issues reported in the Salesforce Production solution
• Provides product ownership for a complex product through the full product lifecycle. Provides input to the shaping and definition of the end product portfolio and gives guidance to the direction of end products. Identifies opportunities, promotes and grows the value that Capgemini brings to the client.
• Responsible for the delivery of product ownership services to the client.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees