Salesforce Life Science Functional Lead

Accenture • Milwaukee, NY

1d

About The Position

We Are Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry-leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice. You Are A Salesforce Life Sciences Functional Lead. You thrive in a team setting where you can use your prodigious creative and analytical powers to decimate problems. Leadership skills? You have them in spades, and you have the top-shelf communication, people, and management abilities to bring out the best in team members. Working in an information systems environment makes you more than happy. The Work Lead and facilitate discovery and scoping sessions with clients Deal with client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations Create and defend solution estimate and SOW Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements Provide recommendations on third-party applications Manage expectations with clients, Accenture colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes Disseminate best practices on solution positioning and delivery. Own the solution and provide architectural oversight of the solution throughout the project Provide guidance and advisory support to project team on implementation approach and complex configuration issues Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope Work with project team to develop and validate estimates to support any Change Orders Participate in project status meetings, as requested by the Delivery Lead/Project Manager Contribute to estimating and SOW templates for future phases Lead business and functional requirements definition and prioritization/scoping of requirements. Map functional requirements to Salesforce.com features and functionality. Maintain and coordinate communication with the customer throughout each project. Mentor more junior team members in business analysis, project management, and Salesforce.com best practices Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements

Requirements

• A minimum of 5 years of progressive experience in solutioning, discovery and business analysis, project management, and technology implementation in full life-cycle CRM engagements.
• A minimum of 4 year of experience with Salesforce.com is required.
• A Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Nice To Haves

• Life Sciences Industry experience
• You are customer focused and great at building client relationships.
• You have a desire to work in a dynamic work environment and be creative within a team.
• You have a demonstrable ability to build, manage and foster a team-oriented environment.
• You have an ability to work creatively and analytically in a problem-solving environment.
• You have a desire to work in an information systems environment.
• Experience working with AI/ML tools and platforms (e.g., Salesforce Einstein, Agentforce, Microsoft Copilot, or generative AI tools) and an understanding of how AI capabilities can be applied to Life Sciences commercial solutions
• Familiarity with Salesforce Life Sciences Cloud (LSC), Health Cloud, or equivalent pharma/biotech CRM platforms and an understanding of how these clouds support commercial and patient-facing use cases
• Experience delivering projects using Agile, hybrid, or scaled Agile frameworks (e.g., Scrum, SAFe) and comfort adapting delivery methodology to client context

Responsibilities

• Lead and facilitate discovery and scoping sessions with clients
• Deal with client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
• Create and defend solution estimate and SOW
• Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions
• Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements
• Provide recommendations on third-party applications
• Manage expectations with clients, Accenture colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes
• Disseminate best practices on solution positioning and delivery.
• Own the solution and provide architectural oversight of the solution throughout the project
• Provide guidance and advisory support to project team on implementation approach and complex configuration issues
• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope
• Work with project team to develop and validate estimates to support any Change Orders
• Participate in project status meetings, as requested by the Delivery Lead/Project Manager
• Contribute to estimating and SOW templates for future phases
• Lead business and functional requirements definition and prioritization/scoping of requirements.
• Map functional requirements to Salesforce.com features and functionality.
• Maintain and coordinate communication with the customer throughout each project.
• Mentor more junior team members in business analysis, project management, and Salesforce.com best practices

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees