Salesforce Functional Lead

Slalom Consulting • Auckland, CA

4d • Hybrid

About The Position

Slalom New Zealand Slalom is a fiercely human consulting company focused on end-to-end business transformation enabled by technology. With 20-plus years of experience and operating in 45+ markets around the world, Slalom teams have the autonomy to move fast and do what's right for our clients, making us more personal and nimbler than traditional consulting firms. At Slalom, we offer variety, fulfillment, and balance. You can work with the world's top companies, keep up with the latest technology, flex your skills across industries, pursue your life outside of work and, spend quality time with your family. After launching our Auckland office in February 2023, we are continuing to grow, and the below role is yet another opportunity to start your journey with Slalom and help us shape the future.The Salesforce teamAs a Platinum Salesforce partner, we help our clients transform the way they connect with their customers. Our team is made up of Salesforce-certified experts with experience across the Salesforce Customer Success Platform and multiple industries. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to interesting and diverse projects.The Role: Senior Functional LeadWe have an rare opportunity for a Principal level Solution Architect to join the team in Auckland - specific experience with Agentforce, FSC and Data Cloud is required.You are the Salesforce Solution Architect, Principal level - responsible for leading the Salesforce platform implementation and the industry best practices. You have a breadth of knowledge and experience in client delivery, business process best practices and functional design. As the Solution Architect you focus on delivery of complex Salesforce solutions, from discovery to deployment, while collaborating with client stakeholders, functional and technical team members. You are a self-driven individual with a “get it done” attitude and passion to solve complex business and technology problems.

Requirements

• Expert level understanding of the Salesforce product suite including Agentforce, FSC, Data Cloud
• 8+ years of CRM industry experience, the majority specifically with Salesforce
• Expertise in one or multiple Salesforce Clouds including Sales, Service, Experience, Marketing, Data, Financial, etc.
• Strong knowledge and experience of Salesforce functional development and configuration. Specific qualifications:
• Understanding of function system architecture and ability to design scalable, maintainable and organised solutions.
• Understanding of key design patterns, data modelling and best practices.
• Expert understanding and experience of data sharing and visibility considerations.
• Proven ability to design and optimise business processes and map to Salesforce out-of-the-box functionality
• Requirements elicitation, analysis, management and documentation
• Expert knowledge of Salesforce & CRM business processes with the ability to design and optimise business processes to Salesforce out-of-the-box functionality
• Experience and exposure in Einstein and Salesforce AI product capabilities.
• Base understanding of technical areas of Salesforce including Apex, LWC, Triggers and Flows.
• Excellent writing and oral communications skills: demonstrate ability to bridge the gap between business requirements and technical solutions by effectively communicating complex topics in a business-friendly manner, ensuring clarity and alignment across all stakeholders.
• Up-to-date knowledge and training on latest Salesforce releases, features and developments.
• Active Salesforce certifications or ability to achieve relevant certifications upon hire

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Provide oversight and governance of Salesforce projects
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Manage to client expectations
• Maintain a target billable utilization aligned to the role

Benefits

• We believe in helping each other thrive in work and life and are proud to invest in benefits that include holistic wellbeing, meaningful allowances, and investment in our team's professional, technical and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees