Salesforce Engineer I

Caesars Entertainment

10d•Remote

About The Position

Come collaborate with us for the most iconic gaming resorts in Las Vegas and around the world! Experienced by millions of guests each year, the Caesars Marketing and Entertainment Products team crafts customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, and more. Based in Las Vegas or Remote. Within the Caesars Marketing and Entertainment Products team, customer experience is at the forefront of everything we do. To help us build functional systems that improve customer experience, we’re looking for a Senior Salesforce Engineer who can: 1) be responsible for maintaining current infrastructure 2) create new Salesforce infrastructure & stability 3) Partner and coach development teams and vendors to help set standards to ensure all teams can engineer scalable, reliable, and resilient applications.

Requirements

1-3+ years of Salesforce Administration experience.
Must have a proactive attitude to platform enhancements.
Designing scalable, best practice solutions.
Excellent relationship-building skills and ability to work and communicate with stakeholders at all levels.
Translating requirements into technical solutions and creating technical documentation.
Experience in Change Management and Governance.
Experience implementing Salesforce configuration changes.
1-3 years' experience working with Salesforce products.
1-3 years of software development experience:
APEX
Java/JavaScript
SQL/MSSQL
JSON
Experience with AWS Cloud Technologies.
Version Control Systems (Git, SVN a plus).
Excellent problem-solving and troubleshooting skills.
Process-oriented with great documentation skills.
Knowledge of best practices and IT operations in an always-up, always-available service.
Experience with and ability to work with other IT departments, including but not limited to Infrastructure and Cybersecurity.
Experience working with remote teams across multiple time zones.
Experience with Agile principles and frameworks
Able to foster open communication, while collaborating with others
Views critical feedback as a ‘gift’, an opportunity for improvement

Nice To Haves

Certified Salesforce Platform Administrator desired but not required.

Responsibilities

Salesforce Sales & Service Cloud Experience and familiarity working in Salesforce Classic.
Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems.
All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.
Salesforce configuration changes, including (but not limited to): Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
Understanding of apex triggers, code preferred.
Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary.
Submit Change/Incident Management Tickets, coordinate & obtain approvals.
Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc).
Ability to design, code, and test projects.
Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues.
Perform code review for others, in increasing levels of complexity.
Document activities from design to completion to assist future analysts in understanding work solutions.
Participate in testing of projects within confines of current systems.
Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements.
Create and maintain solution documentation (architecture diagrams, operating procedures, etc).
Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release).
Monitor and manage system performance and ensure the highest level of availability and security.
Participate in business continuity and disaster recovery planning.
Ensuring that systems are safe and secure against cybersecurity threats.
Trouble-shoot incidents reported by end-users, escalating where necessary to schedule system changes, and discussing resolutions with end-users to arrive at a permanent solution.
Keep abreast of current technology in both hardware and software to recommend business solutions that fit system constraints, meet user needs, and match the company's strategic outlook.
Develop and maintain well written and oral communication skills.