Salesforce Engineer I
About The Position
Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The CRM Engineer plays a crucial role in supporting the development, implementation, and maintenance of Vibrant's Customer Relationship Management (CRM) systems. This role reports directly into the CRM Director and assists with all functions of CRM programming and design. The primary focus is to learn and understand the CRM, its features, and its functionality. The CRM Engineer maintains the Salesforce CRM system including updates, enhancements, building reports, managing dashboards, and security, and collaborates with cross-functional teams to ensure the CRM platform is optimized to enhance customer experiences and streamline business processes.
Requirements
- Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
- Strong, hands-on experience with Salesforce applications and contact center services.
- Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
- Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.
- Must be able to write technical specifications and documentation.
- Ability to meet deadlines while working in an evolving, complex, & fast-paced environment.
- Familiarity with APIs
- Creative problem solver
- Fully understand CRM fundamentals and advanced features
- Experience supporting large-scale CRM implementations and upgrades
- Bachelor's degree in a related field preferred but not required
- 1+ years of experience as a CRM Engineer or similar role
- Must be able to remain in a stationary position 50% of the time.
Nice To Haves
- Salesforce certification is preferred
Responsibilities
- CRM System Support
- Data Management
- Customization and Development
- Collaboration
- Documentation
- User Training and Support
- Maintenance, Upgrades, and Continuous Improvement
Benefits
- excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
