Salesforce Engagement Manager

Capgemini • New York, NY

6d

About The Position

We are seeking an experienced Salesforce Engagement Manager to lead complex Salesforce implementations with a focus on contact center solutions. The ideal candidate brings hands on Salesforce expertise, strong project management capabilities, and a proven track record delivering end to end Salesforce engagements using Agile methodology.Only candidates currently residing in the NYC metro area will be considered for this role.

Requirements

• Hands-on Salesforce Contact Center experience required, including but not limited to: Omni Channel, Service Cloud Voice,Chat,Email-to-Case
• 2–15+ years managing IT projects involving the Software Development Life Cycle (SDLC)
• Salesforce Certifications (Admin, Consultant, or Architect track preferred)
• Minimum 3 years of Salesforce Project Management experience
• Strong working knowledge of Agile methodologies
• Participation in 5+ full Salesforce lifecycle implementations
• Successful management and delivery of 2–10 Salesforce implementation projects
• Must be local to the New York City area

Responsibilities

• Manage Salesforce projects from initiation through deployment using an Agile delivery approach
• Create, manage, and revise detailed project plans to meet evolving needs
• Oversee project scope, schedule, budget, quality, risks, and resources
• Drive day to day project execution and ensure timely delivery of milestones
• Conduct engagement reviews and adhere to quality assurance standards
• Identify project resources and assign tasks effectively
• Review team deliverables prior to client submission
• Maintain clear communication with stakeholders, leadership, and clients
• Guide clients on solution design, trade offs, risks, and impacts
• Effectively apply formal delivery methodologies and enforce project standards
• Maintain complete and up-to-date project documentation
• Proactively identify, assess, and manage project risks
• Learn new Salesforce products quickly in a high paced environment
• Support pre sales activities including presentations and solution demos

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed