Salesforce Digital Transformation Center Project Manager & Architect Public Trust (Remote)

ICF•Reston, VA

1d•Remote

About The Position

We are seeking a strong technical leader for a Salesforce Digital Transformation Center (DTC). The DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client’s organization build mission applications. The DTC manages the platform and supports its tenant customer application teams. The primary function of this role is to manage all DTC operations and direct the team of all-star Salesforce architects and system administrators. The ideal candidate will also be a seasoned Salesforce Technical Architect who jumps into the operational rotation. Support spans pre-sales solution consulting, design/code reviews during implementation, CI/CD process management, and operational support activities. The candidate will lead a team of technical staff to operate & maintain the existing platform, establish new platform services, onboard new customer development teams, perform Release Management activities, manage platform licenses, and curate a governance library of process documentation, administrative job aids, technology standards, and security standards. The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle. Ideally, experience includes establishing a Salesforce Center of Excellence with emphasis on governance, multi-org architecture, introduction of new platform services, and Release Management processes. This is a client-facing role where a technical PM-level knowledge of the Salesforce platform is expected, including familiarity with core platform capabilities, common system/user administration tasks, system integrations, programmatic (code) and declarative (no-code) configuration mechanics. The successful candidate will be able to meaningfully engage equally with technical resources, government Program & Contract staff, and executives.

Requirements

8+ Years of PM experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility.
3+ Years of leading Salesforce projects and/or Centers of Excellence in a client-facing role.
Active Salesforce Certified System Architect or Application Architect (provide Trailblazer profile link)
3+ years of experience working with CI/CD processes in the context of Salesforce and GitHub as source control.
2+ years of exposure to Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons) and the difference between how they are ordered vs how they are provisioned.
1+ years of experience providing complex cost allocations, chargebacks, and reporting, including for cloud consumption, licensing, and labor.
Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply
Ability to obtain a federal government public trust clearance.
Residence in the United States with the ability to support US Eastern time zone work hours between 8 am and 6 pm.
With a 24/7 on-call requirement, occasional after-hours support will be required for incident response and prescheduled deployment activities.

Nice To Haves

Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360.
Command presence and a sense of personal responsibility for mission accomplishment.
Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations.
Demonstrated critical thinking, attention to detail, problem-solving skills, and the ability to produce polished and well-organized written deliverables.
Technical understanding of MuleSoft capabilities and API-based integrations.
Background in writing/analyzing Apex, Lightning Web Components, YAML, and other coding languages common in enterprise Salesforce environments, MuleSoft, and pipeline management.
3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture.
Understanding of OmniStudio, its components, and the use cases it supports.
Familiarity with Salesforce AppExchange utilities and peripheral services such as DocuSign and Own.
Basic understanding of supporting services such as MFA/SSO, networking, and encryption.
Experience providing complex cost allocations, chargebacks, and reporting, including for cloud consumption, licensing, and labor.

Responsibilities

Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
Manage the onboarding of new DTC customer project teams onto the platform.
Manage the release calendar and coordinate DTC actions for customer application deployments.
Manage daily O&M support activities.
Manage license inventory, allocations, and renewal efforts.
Manage platform ATO renewal assessments and mid-year changes.
Co-lead DTC customer technical design reviews with Salesforce architects.
Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
Recommend ways to enhance and increase the efficiency of DTC operations and tool sets, and then lead the implementations.
Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.