Salesforce Developer

Five Star Bank-posted 4 months ago
Full-time • Mid Level
Hybrid • Warsaw, NY
501-1,000 employees
Credit Intermediation and Related Activities
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The Salesforce Developer is responsible for the configuration, maintenance, and integration of the Salesforce Financial Service Cloud platform and will serve as the point of contact for Salesforce issue management and reporting needs for the Company. The Salesforce Developer is a solution architect and primary point of contact for our lines of business. Will work closely with users to enhance their system experience and efficiencies while staying on top of updates from Salesforce.

  • Proactively seeks out, identifies, and implements system changes to support business needs, usability, data collection and process simplification.
  • Design, develop, and maintain applications and workflows across enterprise platforms such as ServiceNow, Salesforce, and other ITSM/CRM systems.
  • Customize modules to meet evolving business needs while adhering to best practices and governance standards.
  • Build and support integrations between platforms using APIs, web services, and middleware tools.
  • Automate routine processes to improve efficiency and reduce manual effort across departments.
  • Maintains system security and integrity regarding all user information.
  • Identify, diagnose, and resolve problems within the platforms environment.
  • Coordinates the evolution, scope, and completion of new development or process and workflow changes.
  • Maintains, enhances, and creates workflows, functions, and configurations within the platforms environment.
  • Ensures integration and data exchange between Salesforce and external services, providers, or platforms.
  • Builds, customizes, and supports reports or dashboards within Salesforce.
  • Organizes, tests, and approves system changes prior to deployment.
  • Assesses the impact of new requirements on Salesforce and all interconnected upstream and downstream applications, systems, and processes.
  • Supports interfaces between Salesforce Financial Services Cloud and Marketing Cloud.
  • Trains users on new and existing features within Salesforce.
  • Demonstrates the standards and principles of the Five Star Bank experience in every interaction.
  • Education: Bachelor's Degree in Business, Analytics, Information Systems or related field.
  • Prior Experience: 2+ years of Salesforce experience, preferably in the Banking industry.
  • Licenses or Accreditation: Experience with Mulesoft, Marketing Cloud and CRMA Analytics preferred.
  • Experience with Mulesoft, Marketing Cloud and CRMA Analytics preferred.
  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Account(s)
  • Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
  • Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
  • Tuition Reimbursement
  • Employee Referral Program
  • Wellness Reimbursement Program
  • Star Volunteer Program
  • Employee Banking and Financial Perks
  • Flexible Hybrid Work Schedule
  • Paid Time Off (PTO)
  • Company Paid Holidays
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