Salesforce CPQ Product Owner

CRH-posted 3 months ago

Full-time • Mid Level

Remote • Atlanta, GA

5,001-10,000 employees

Nonmetallic Mineral Product Manufacturing

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Manages and executes the digital roadmap to deliver robust, scalable, and user-friendly solutions across the Quote to Fulfillment lifecycle. This role balances business value and process against technical feasibility by translating business requirements into technical solutions and working with stakeholders to prioritize feature updates. A key focus is ownership and advancement of Salesforce CPQ capabilities to support sales efficiency, pricing accuracy, margin protection, and streamlined order processing. This role will drive CPQ strategy and optimization to align with evolving business needs and ensure seamless integration with ERP, billing, and fulfillment systems.

Serve as the product owner for Salesforce CPQ, defining the roadmap, strategy, and optimization initiatives to maximize business value.
Lead efforts to improve quoting speed, pricing governance, discount approval flows, and template accuracy to enable scalable growth.
Partner with Sales Operations, Finance, and IT to refine CPQ business processes, ensuring alignment with corporate objectives and compliance standards.
Evaluate Salesforce CPQ releases and AppExchange add-ons, identifying opportunities to leverage new features and reduce technical debt.
Drive execution of the Quote to Fulfillment roadmap; act as the conduit between business stakeholders, CRM developers, and IT.
Spearhead development of features from discovery through release, ensuring CPQ solutions are optimized at every iteration.
Lead backlog refinement for CPQ and adjacent systems, ensuring prioritization balances sales efficiency, revenue goals, and technical feasibility.
Write user stories and define acceptance criteria specifically for CPQ features (pricing rules, configuration rules, approval chains, quote document templates, guided selling, etc.).
Collaborate with ERP, billing, and fulfillment teams to ensure seamless end-to-end process integration with CPQ.
Consult on process design for quoting, pricing, discounting, and contract lifecycle management, defining both current- and future-state workflows.
Partner with change management and training teams to enable sales adoption of CPQ enhancements, including developing rollout plans and impact analysis.
Provide executive leadership updates on CPQ and Q2F initiatives including scope, roadmap progress, and measurable outcomes.
Define and track product KPIs such as quote cycle time, pricing accuracy, approval turnaround, win rates, and user adoption.
Proactively manage CPQ-related risks, dependencies, and issues, ensuring quick resolution and alignment across business units.

Bachelor's degree in business, computer science, engineering, or related field (or equivalent experience).
5+ years Salesforce platform experience, including Sales Cloud, Experience Cloud, CPQ, and Service Cloud.
2+ years of hands-on Salesforce CPQ experience with a deep understanding of product and pricing data models, pricing methods, rules engine, quote templates, and approval flows.
Experience integrating Salesforce CPQ with ERP, billing, and fulfillment systems in a manufacturing or B2B/B2C sales environment strongly preferred.
Salesforce Administrator certification required; CPQ Specialist or CPQ Advanced Admin certification strongly valued.
5+ years of Product Owner, Business Analyst, or IT role with Agile and SDLC experience.
Skilled at managing complex projects with interdependencies across sales, finance, and IT.
Strong customer orientation, with the ability to prioritize business needs, manage trade-offs, and deliver measurable outcomes.
Excellent problem-solving skills, with a proven ability to identify CPQ system inefficiencies and implement scalable solutions.

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

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